About the Role

We are looking for a proactive and customer-focused CRM Manager with 5–8 years of experience in the real estate industry. The candidate will be responsible for managing customer relationships, post-sales operations, client communication, collections coordination, and ensuring a seamless customer experience throughout the property lifecycle.

Key Responsibilities

• Manage end-to-end customer relationship management activities for residential/commercial real estate projects.
• Handle post-sales customer engagement including agreement documentation, payment follow-ups, possession coordination, and handover processes.
• Ensure timely resolution of customer queries, complaints, and escalations with a customer-centric approach.
• Coordinate with internal departments such as Sales, Finance, Legal, Projects, and Operations to ensure smooth customer servicing.
• Maintain accurate customer records, payment schedules, and MIS reports in CRM systems.
• Monitor collections and follow up with customers for due payments as per payment plans.
• Ensure all customer communications are timely, professional, and aligned with company standards.
• Conduct customer meetings and site visits whenever required.
• Support management with periodic reports on customer satisfaction, escalations, collections, and service status.
• Drive customer retention and enhance overall customer experience.

Preferred Qualifications

• 5–8 years of relevant experience in CRM/Post-Sales within the real estate industry.
• Strong understanding of real estate processes including booking, agreements, collections, possession, and registrations.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in MS Office and CRM software/tools.
• Strong problem-solving and coordination abilities.
• Ability to handle customer escalations effectively and maintain positive relationships.

Pay: ₹40,000.00 - ₹70,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person