Position: Customer Support Executive

Duty Time: 10 hours per day

Salary: Fixed ₹20,000 per month (based on experience)

Location: Work from home

Key Responsibilities:

Customer Interaction & Support:

• Respond promptly to customer inquiries via phone, email, chat, or social media.
• Understand customer needs and provide appropriate solutions.
• Communicate effectively to resolve complaints and provide product/service information.
• Maintain accurate records of customer interactions and transactions.

Troubleshooting & Problem Solving:

• Diagnose and resolve technical issues or service-related problems.
• Provide guidance on product setup and usage.
• Escalate unresolved issues to appropriate internal teams.

Documentation & Reporting:

• Document customer interactions and maintain comprehensive case records.
• Prepare and present reports on customer support activities and trends.
• Monitor key performance indicators (KPIs) such as resolution time and customer satisfaction scores.

Training & Development:

• Assist in training new support staff on company policies and product knowledge.
• Stay updated with new product features and industry trends.
• Participate in continuous training sessions to enhance skills.

Policy Adherence:

• Ensure all customer interactions comply with company policies and standards.
• Uphold data privacy regulations and safeguard customer information.

Requirements:

• Education: Bachelor's degree preferred.
• Experience: Minimum 2 years in customer support or a customer-facing role.
• Skills:
• Strong communication and interpersonal skills.
• Ability to remain calm under pressure and handle challenging situations.
• Proficiency with CRM software and other customer service tools.

Shifts:

• Candidates must be flexible to work in morning and evening shifts as per business needs.

Perks and Benefits:

• Fixed salary based on experience.
• Work-from-home flexibility.
• Leadership role with career growth opportunities.

Application Process:

Interested candidates should submit their resumes along with a cover letter highlighting their relevant experience or please share your CV

Job Type: Full-time

We accept cvs like Live chat executive, Customer support, chat process ,customer support executive

Pay: From ₹20,000.00 per month

Application Question(s):

• Are you willing to work 10 hours of duty ?
• Why do you prefer work from home?
• Do you have proper laptop and wifi connection?

Work Location: Remote