Position Summary

J. J. Keller India is seeking a detail-oriented Office Operations Associate – Trainee to join its growing team in Mysuru, India. In this role, you will handle administrative and operational tasks such as data entry, report generation, and documentation to include ensure accuracy across systems while collaborating with compliance teams to validate client information. You will also develop knowledge of regulatory standards and ensure strict adherence to data privacy and security requirements.

The ideal candidate is a recent graduate or early-career professional (0–1+ years of experience) with strong attention to detail, organizational skills, and the ability to thrive in a fast-paced, deadline-driven environment. Proficiency with computers and multitasking across systems is essential, along with strong communication, problem-solving, and critical thinking skills.

This role offers an excellent opportunity to build a career in operations and compliance within a global organization dedicated to helping businesses operate safely and meet regulatory requirements.

Job Responsibilities

• Processes client work orders related to Driver, Employee, and Vehicle services. Services include, but are not limited to:
  • Training Administration
  • Driver Qualification
  • Drug & Alcohol
  • Hours of Service
  • Vehicle Credentials
  • Vehicle Permits
  • Vehicle Taxes
  • Trip Permits
• Identifies discrepancies, checks systems for pertinent information, and enters information into applicable systems
• Generates client reports as applicable.
• Maintains appropriate documentation, such as call notes, fees to be charged to clients, work order information, etc.
• Works with Compliance Advisors to obtain and/or validate client information. Updates information in all applicable systems.
• Maintains knowledge of the applicable local, state, and federal regulations that pertain to our service offerings.
• Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities. Adheres to the department's data security policies pertaining to Personal Identification Information.

Qualifications

Experience/Education:

• General Education Degree
• 0-1+ years of experience in administrative or operational support.
  • Will consider a combination of experience and post-secondary education.
• Experience in highly regulated industry a plus or ability to learn complex regulatory standards.

Other Skills/Qualifications:

• Must be proficient in the use of a PC and have the ability to navigate between multiple screens and computer programs.
• Ability to work in a fast-paced, deadline driven environment.
• Strong detail orientation.
• Strong organizational, problem solving, communication, and critical thinking skills.
• Desire to meet and exceed client expectations.
  

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time.