Working at One Reverse Mortgage |

One Reverse Mortgage Overview

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San Diego, CA (US)
1001 to 5000 employees
Company - Private
Investment Banking & Asset Management
Unknown / Non-Applicable per year


One Reverse Mortgage Reviews

  • "Not for everyone"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Banker in Detroit, MI (US)
    Former Employee - Mortgage Banker in Detroit, MI (US)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at One Reverse Mortgage full-time (More than a year)


    Great health benefits, tries to make work fun


    expect long hours, high stress

See All 31 Reviews

One Reverse Mortgage Interviews



Getting an Interview

Getting an Interview





    Client Care Specialist Interview

    Anonymous Interview Candidate in San Diego, CA (US)
    No Offer
    Negative Experience
    Average Interview


    I applied online. The process took 3 weeks. I interviewed at One Reverse Mortgage (San Diego, CA (US)) in July 2019.


    I had a phone screen with the recruiter, a 1st interview with a manager and a team captain that had structured questioning, and a 2nd interview alone with a VP. Going into the 2nd interview I felt good as I had prior mortgage servicing experience. The VP that I spoke with used “conversation format”. I had opportunities in both the phone screen and at both interviews to discuss, at great length, my commitment to excellent customer service. When I followed up after the 2nd interview, I was informed that the VP had told the recruiter that I left the 2nd interview early, which was an outright lie. When she was done with questions during the “conversation” which was moderately lengthy with a lot of back and forth about my customer service experience, she asked me if I had any questions for her, and I asked her 4 questions (annual performance, challenges for a new rep, and for the unit, and when they would make a decision) which she answered completely. She then walked me to the door and shook my hand in the lobby in front of the receptionist. The VP also told the recruiter that I wasn’t interested in the position I applied for and wanted to be a trainer. I only referenced training in both interviews when asked what I would want to do there in the future. I referenced training because almost every place I worked for liked me to train new people or new processes and it is something I’m good at. With the VP, I also referenced possibly mortgage banking if it came up as an opportunity in the future. I’ve been asked all the time about future career paths in prior interviews ,so I didn’t see anything wrong with that. I drove an hour to get there- twice and put my heart and soul into telling them why I would be a great client services specialist for them and relaying around 15 years of prior customer service experience-giving examples and strategies that I used. I would stay as far away from these people as possible. Integrity and honesty are critical in the hiring process, especially when you’re a major financial institution. And wow I got an eyeful of some bad stuff! I could allege motivations for why this happened, but I choose to be positive but reflect on the most bizarre behavior I’ve ever seen from a company in 20 years. Wow 😊

    Interview Questions

    • What do you know about reverse mortgages?   Answer Question
    • Tell me about yourself.   Answer Question
    • Tell me about your prior mortgage experience.   Answer Question
    • Where do you see yourself in 5 years?   Answer Question
    • Asked about traffic and what route that I took to work. The questioner said most people that worked there lived north or south of the job site.   1 Answer
    • What are your greatest strengths and weaknesses?   Answer Question
See All 4 Interviews

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