-Tutors can set own prices for work (within reason)
-Bidding system much more fair than other sites: the work is there
-Access to CEO/Admins; a real "mom-and-pop" shop based in the US
-Owner is an actual PhD-level professor with high academic standards
Cons
-UX is evolving, but there have definitely been improvements
-a bit less transparency than when the company started, but that's part of any company
They have the best customer service and that helps us tutors in dealing with students. The owner has a Ph.D. in chemical physics and used to teach college chemistry, so he knows college academics as well as anyone. Fast-acting administrators help maintain high quality and consistent output. If you are competent, they offer several ways to earn money besides tutoring. If you are competent and devoted, you can get promoted to administration and become part of an extraordinary team.
Ex-employees who complain about the service and its staff are annoyed because they were fired, which means they were not only incompetent but proved they could not do better when given a chance. If you are incompetent and can’t improve, they will get rid of you for sure.
Cons
None. It is a great company with lots of opportunity for those who deserve it, which explains why it is growing so quickly.