ACD Systems Reviews

This place is a slowly sinking ship. Day to day operations rules with fear and micro management, managers are only in the positions they are in because they stuck around for 20 years. Decision making within the company is reactive spending more time patching things that have broken due to poor planning rather than focusing on innovation and new technologies. This company is riding the wave of the popularity of ACDsee software from the 90s, in the hope that people still remember it.

-They got the somewhat decent product but they ALWAYS fail to listen to their clients. If you look into the ACD forum, you will see users who used their product for more than 20 years and have such great feedback to make the product better. However, they know, and I know that ACD systems never bothers to listen to them. Customer feedback is considered next to nothing and that shows why this company has never grown past 30 years. -The management team is a total MESS. The executives like to point fingers and boss you around. They WILL micro-mange you. They will not listen to you. They will never bother to hold a meeting including you but only to themselves. You will be left alone, without the correct guidance. -Most of their customers (especially Canvas X 2017 which is the most lucrative software) are old folks who's been using the software for more than 10-20 years. A handful of these folks are the ones who are unwillingly purchasing your software. When the new generation (people in their 20~40s) take over the field, they WILL not know your software nor will buy them. So it's most likely that this company will die soon in 10 years are so when all the old folks retire and there are no more client base to sell to. -There is no team. There are only individuals.