AMERISAFE Reviews

Ineptitude & nepotism runamuck. Claims dept has the worst micromanagement I have ever been exposed to. There is a profound absence of a 'team oriented' culture. Adjusters are universally treated with contempt and are the only ones held accountable for everything that goes awry. Claims dept operates under ghastly leadership absent the fundamental checks and balances needed to ensure authority isn't abused and/or misused. Whether you have 20 years or 2 months of experience, you are treated as if you have none. Adjusters/FCM's are considered second class citizens by all. There is a palpable animus present at all times. Your job as a Field Case Manager is to procure facts and complete reports using circa 1989 software. Your heavy handed leadership will dictate the trajectory. There is absolutely ZERO autonomy and authority. I cannot stress it enough. ZERO. On every claim a report is due every every 45 days - no exceptions. Your claims are reviewed every 90 days and you will be marked 'deficient' for something such as a minor typo, regardless of exceptional outcome. There is EXTREME fear based management from the top down bordering on clinical paranoia. Absolutely no positive feedback or acknowledgment except when it cannot be avoided. You must seek permission for EVERY single decision or move you make, including but not limited to: Settlements of ANY dollar amount (disguised as MSA consults), establishing, increasing or decreasing reserves; assigning defense counsel, assigning surveillance, assigning a nurse, closing a claim, denying a claim, paying a claim, calculating AWW/CR, and the list goes on. You have to wage an internal war to deny claims that are clearly suspect or fraudulent. The process is so time consuming and outright contentious most don't bother. Those who do are penalized for doing their job in the face of great adversity. What a monumental disgrace to policyholders. There is absolutely no assistance on claims, you handle it ALL. Bill payment is a real nightmare as opposed to the basic approve or deny process it should be. "Cost Containment" services are an absolute joke teetering on the edge of some ethical conflict somewhere. Workloads are 50-60, which is manageable - everywhere but Amerisafe. The company's success is due to those committed to doing the job they were hired to do in spite of poor policies, questionable procedures and a continuum of daily criticism. If you like running in quicksand with concrete cinder blocks tied to your ankles, don't mind having your integrity questioned and working 70+ hours a week as a glorified processor, you will have a bright future here. Just be prepared to take orders without questioning them, refrain from exercising a single independent thought and check your dignity at the door. I cannot think of a single procedure that is not designed to be as time consuming as possible. This is made worse by the fact you are denied basic applications required to do your job in under 60 hrs. When I say applications I'm talking about Adobe, for example. Management does not value competence or proven performers. They don't trust their subordinates and make unilateral decisions without seeking their input. Transparency is nowhere to be found. Your job satisfaction is not their concern and they make sure you know it. I have worked a claim shop or two in my day and I have never seen such hostile dysfunction in the workplace. Salaries are shockingly low given the demands and requirements of the job. Annual merit increases average 1.5% if you're lucky. It is the worst insurance company I have ever worked for. The shame of it is, it doesn't have to be.

Senior execs are elitest and extremely controlling. Antiquated dress code, treat employees as dispensable products. No human factor. Violate wage and hour standards by making non-exempt employees exempt.