- Chronic and widespread employee dissatisfaction among staff, extremely high turnover. Dissatisfaction spans age, gender, race.
- Turnover is very high. A common practice was to get an email on a Friday saying it was so-and-so's last day (which usually meant they were fired suddenly). They hire really brilliant, caring, talented people but can't seem to retain them.
- Poor and toxic experience among BIPOC and LGBTQIA+ staff. An external racial equity scan completed last fall was damning but nothing has changed. Extremely disappointing given the organization's mission and stated commitment to anti-racism and inclusion.
- Staff turnover and poor experience, plus highly siloed teams, has also resulted in high level of student dissatisfaction, which negatively impacts staff morale.