Pros
Great training for the position at the beginning. Many coworkers were supportive, but it depends on the team/territory.
Cons
The funnels new employees are given when hired were the remaining scraps from previous employees, so many of my accounts were invalid or unusable at the beginning. Some contacts belonged to multiple accounts owned by different people, so even if you reach out to your own account's contact, your coworker will still get a notification that you touched their account. Then your coworkers get angry and defensive over you "working" their business. There's an underlying sense of competition instead of collaboration. When an employee leaves, there's not a consistent process to maintain their funnel, and it hurts the relationship with the referral partner. Then a new rep eventually takes over and it generally leaves a bad impression with the referral partner who spent a lot of time developing the relationship. The company is very strict on maintaining their metrics, because it means they can expand to another location. But these metrics are real people, with real illnesses, and real trauma. There's also a lot of emotional labor involved, I spoke with multiple people who were homeless or in jail that I couldn't help. But if you don't keep up with these metrics, there's no real "consequence" the company can utilize except being put on a PIP and then let go.