Alchemer Reviews

3.2

46% would recommend to a friend

(160 total reviews)

Marty Mrugal

53% approve of CEO

46% positive business outlook

Alchemer has an employee rating of 3.2 out of 5 stars, based on 160 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Alchemer employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

160 reviews
1.0
4 Aug 2021

Not a professional organization

Recommend
CEO approval
Business outlook

Pros

I really can't find many pros. I did like my direct manager- they, like everyone else good, is no longer there.

Cons

The product has massive downtime. Can't support it's customers, can't support the employees. Major rention issue. I have never seen anything like it. The CRM is a disaster. If you look for an account, there are 25 of that company in Salesforce. Executive team is very short sighted and asked sales to give customers 2000% plus price increases when we moved over models and gave customers 30 days to find the funds or would shut them off. Not a customer centric organization.

1.0
16 Dec 2021
Recommend
CEO approval
Business outlook

Pros

Was a great company to work for under the original CEO. A fun start up with really great coworkers.

Cons

Expected me to be on call 24/7/365. Even when I was on PTO, if something broke I was called and asked to fix it. I never got a break. Tech departments were always terribly understaffed. Especially operations. There was no time to keep up with technology. Always running on ancient software, and never had time to clean up tech debt. I'm writing this 2.5 years after I left because things are going so badly there that I still get text alerts from their systems. I've contacted several employees about this, including the CEO. They're paging a sys admin that hasn't been there for 2.5 years. That's how badly things are going at Alchemer. Do not work here, especially as an SRE, Devops, Operations, whatever they're calling it now.

1.0
2 Apr 2024
Recommend
CEO approval
Business outlook

Pros

Great people in the lower levels

Cons

As an employee who has spent considerable time within this organization, I feel compelled to share my experience to inform potential candidates and offer constructive criticism to the leadership team. In short, this company operates under a leadership style that thrives on instilling fear among its employees, resulting in a toxic work environment that stifles growth and innovation. One of the most disheartening aspects of working here is the blatant favoritism displayed by management. If you're not part of the inner circle or in the good graces of higher-ups, you might as well be invisible. Despite putting in the effort and achieving wins, those outside the favored few are left unrecognized and uncelebrated for their accomplishments. This lack of recognition not only demoralizes employees but also undermines morale and motivation across the board. Additionally, the quotas set by this company are often unattainable, creating undue stress and pressure on employees to meet unrealistic expectations. Rather than fostering a culture of support and collaboration, the emphasis is solely on hitting numbers at any cost, regardless of the toll it takes on individual well-being. Overall, the pervasive atmosphere of fear and lack of appreciation make this company a challenging place to thrive. Until there are significant changes in leadership and a genuine commitment to cultivating a positive work environment, I would caution anyone considering employment here to proceed with extreme caution.

Viewing 1 - 3 of 160 Reviews

Glassdoor has 165 Alchemer reviews submitted anonymously by Alchemer employees. Read employee reviews and ratings on Glassdoor to decide if Alchemer is right for you.