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Alexander Open Systems

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Alexander Open Systems Reviews

2.7

39% would recommend to a friend

(83 total reviews)

Jon Groves

82% approve of CEO

35% positive business outlook

Alexander Open Systems has an employee rating of 2.7 out of 5 stars, based on 83 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Alexander Open Systems employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

83 reviews
2.0
26 Oct 2016
Recommend
CEO approval
Business outlook

Pros

You learn how to deal with challenges.

Cons

In my multiple years at AOS I spent a lot of time thinking about what could have been. A lot of time thinking if only this could be fixed or that could be fixed then it might be okay. They hire talented and experienced employees and then treat them as if they don't matter. The first sales meeting I attended Gary called his sales people "lazy bastards" because they weren't meeting his required 15 customer meetings a week policy. So I had plenty of warning that there were serious issues as his middle management team made every excuse in the book for his behavior. His treatment of his employees was apparently justified because he was such a smart businessman. WTH? There must be some unwritten agreement that when Gary finally goes then the middle management "bros" will inherit the keys to the kingdom. It is the only reason that normally intelligent men stand by and watch HR violation after HR violation. His super smart business practices have resulted in a pull out of Texas, Oklahoma, an ill-advised Cloud practice, and the list goes on. If you are woman and want to go to work in the OP office where Gary is then be prepared to have his coffee cup shaken in your direction to refresh for him. But no worries, this former minister treats several of his family members much worse. Eventually, the realization that the problems are systemic and can't be fixed finally motivated me to move on. I am grateful that I was able to meet lots of smart and talented people (now friends) that have also moved on. The good news for those still there and on the fence is there is much better out there if you look for it.

2.0
29 Feb 2012

Don' make the same mistake I did.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

AOS has a strong technical foundation and excellent front-line employees. There is a recipe that, despite being established many years ago, still fuels the success at AOS. The people that drive the sales and support activity are very knowledgeable and have the client's best interest at heart. AOS receives strong support from Cisco who also steers many customers to them because they are unfailingly loyal to Cisco in return.

Cons

AOS is a privately held company and over the years, the owner, Gary Alexander, has become increasingly arrogant about the success of the company. He perceives that he is the sole reason for the success of the organization and is completely unwilling to retire despite the fact that he is well beyond his productive years. He manages through fear and promotes incompetent managers based solely upon loyalty. AOS pursues litigation for non-compete agreements approximately 90% of the time regardless of whether employment was terminated by employer or employee. This keeps existing employees from pursuing other opportunities that would certainly provide better career opportunity and upward mobility. The other 10% are those who go to work for business partners or clients where AOS does not want to damage the relationship. In the North Central Region, the Regional President, Dan Urzendowski, has filled the management team is filled with individuals that have no previous record of success (unless they are hired from the outside). He has hired and promoted several members of his own family The only internal promotions occur when a struggling, but loyal, employee or family member would otherwise need to be replaced for lack of performance. In many years, I have not witnessed a successful Account Manager, Design Architect or Systems Engineer be promoted ... except temporarily. Apparently, they cannot afford to lose the production and the managers claim success for those left to be the engine for continued success. The economy is regularly blamed and they are simply told, "it's no better anywhere else." Whenever I visit with other previous employees, I hear a common sentiment. "The day I left was like a huge weight was lifted off my shoulders" or "I feel like I can finally breathe again" are common statements. The benefits recede annually and raises are unheard of without promotion.

1.0
18 Jan 2016
Recommend
CEO approval
Business outlook

Pros

Worked with some of the best Design Architects and Sales VP in the industry. Had the ability to gain incredible knowledge in a short amount of time. Everyone who was in the trenches were very supportive of each other as we were facing a huge challenge. There were some great partnerships with forward thinking, innovative companies and it was exciting to have those in the portfolio.

Cons

No focus. Came at the market with out understanding that the "old school" mentality of sales does not work and will not work any more, especially in this market. As it is was proven. Account Managers were constantly held to unrealistic expectations and felt beat down to "sell more" AOS took on too many different partners and never seemed to have a focus on what it wanted to be. Although some of the partners were truly innovative and unique to AOS. There was never a unification of what our over all focus was. Taking away the momentum that was being built in a 15 minute warning to get on a mandatory call was disappointing to say the least. Especially after being told over and over that everything was ok.

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Alexander Open Systems Response
10y
We wish you the best in your future endeavors and thank you for your time at AOS in north Texas. Thank you for the feedback.
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Glassdoor has 84 Alexander Open Systems reviews submitted anonymously by Alexander Open Systems employees. Read employee reviews and ratings on Glassdoor to decide if Alexander Open Systems is right for you.