This company is the worst. Working for an MSP All Covered purchased I witnessed first hand their ability to drive a business into the ground.
This company does not care about its clients. They are all about "Net New." As long as they get enough new clients to make up for the ones that leave that's Ok. They are always understaffed. When a client has to wait up to two weeks to have an issue looked at, that's a problem. It no wonder clients are leaving in droves.
The helpdesk and NOC are a joke. They are so bad many client wont even call them for help and even when they do It usually gets escalated.
Employee treatment: This company cares nothing for their employees. They chronically overload employee schedules, especially the better ones. Employees understand in IT that afterhours weekend work is required, but they are scheduled for weekend and afterhours works with no thought allowing them to make up the time off. Who would want to work a full week and then do late night Friday nights, Saturday work, multiple weeks in a row, with out so much as a thank you or some off to make up for all of the overtime work.
Management makes promises to employees, such as raises and training, once they realize they are unhappy, with no intention of keeping their promises. Employees are also underpaid. No wonder all of the best employees leave which is a sad as many of the engineers truly cared for their clients and were strong client advocates.
Management will also be the first to throw a technician under the bus when something goes wrong, regardless of where the fault lies, Good management should have their employees back.
Passing the buck and lack of taking responsibly is rampant at this company due to the above. When I left, the culture of the engineering staff had changed from a team environment prior to the acquisition to a competition to see who could get out of doing work by trying to push onto someone one else.
Its no wonder this company is failing.
