American Family Insurance Reviews | Glassdoor.co.in

American Family Insurance Reviews

Updated 23 March 2019
854 reviews

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3.5
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American Family Insurance President & CEO Jack Salzwedel
Jack Salzwedel
360 Ratings

Employee Reviews

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Pros
Cons
  • "One would need to have the self-discipline to practice work/life balance" (in 18 reviews)

  • "Adding/Subtracting responsibilities with little to no warning" (in 16 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "The best place I've worked... won't be leaving anytime soon!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Madison, WI (US)
    Current Employee - Anonymous Employee in Madison, WI (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Family Insurance full-time (More than a year)

    Pros

    Flexible hours, student loan repayment program, fantastic health benefits, PTO is very generous especially for new hires, paid parental leave. The people are awesome! Fun culture, the company and leadership truly care about people.

    Cons

    Not as diverse as it could be, but they are making huge strides!


  2. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent Assistant in Denver, CO (US)
    Current Employee - Agent Assistant in Denver, CO (US)
    Recommends
    Positive Outlook

    I have been working at American Family Insurance full-time (Less than a year)

    Pros

    Great first time salary position with benefits. The company is well established within its market and is continuously growing.

    Cons

    Insurance is fairly difficult to learn.

  3. "Great Benefits, Shooting themselves in the foot."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Scanning Processor
    Current Employee - Claims Scanning Processor
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Family Insurance full-time (More than 3 years)

    Pros

    Great Benefits, pay is decent and starts at $15 for all employees.

    Cons

    Shooting themselves in the foot by forcing their departments to keep employment numbers lower than necessary. They are doing this in pursuit of an in company goal.

    This would normally be fine but work is building up as we don't have the manpower to do it. There is also very little advancement opportunity as no other departments are hiring.

    Advice to Management

    You need to spend money to make money. We're getting more business which is great, but more business means more work. If you don't have the people to handle that then the business is going to go away.


  4. "Good company, bad agents."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Duluth, MN (US)
    Former Employee - Customer Service Specialist in Duluth, MN (US)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at American Family Insurance full-time (Less than a year)

    Pros

    On the corporate side, excellent training opportunities in regards to their products. Information and services assistance readily available. Ease of use and systems once trained in. If you like to work independently, have experience in the field previously, do not need or want guidance, this might be a good fit for you.

    Cons

    From an agency standpoint, and this does not speak for all of American Family, but in my position there was no guidance or leadership present at all. Once I finished training through the corporate system, I was basically left to the wolves. I enjoyed my position and experienced great success but when something went wrong (even without my knowledge or understanding) I was held accountable, and not given the chance for any learning opportunities. No employee benefits, there is a "cost sharing" health plan but this is not even remotely realistic for 99% of employees. An employer funded IRA account was promised after one year of employment, only to find that I was let go for "not fitting in" to the work place a week before my anniversary date (which as it turns out was a reoccurring trend for this agent). Little to no opportunity for wage or position advancement, though agents will pitch this in interview situations, it is a dishonest and unrealistic hiring tactic.

    Advice to Management

    A universal training system for agency staff, a designated HR support team so that agency staff is not left in the dust with no accountability.


  5. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative
    Current Employee - Sales Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Family Insurance full-time (More than 3 years)

    Pros

    Pay, culture, appetite and the systems they use are top notch.

    Cons

    It's a sales job, and your income is based upon sales!


  6. "Not a Good company for older employees anymore"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Family Insurance full-time (More than 10 years)

    Pros

    They have a very nice campus

    Cons

    Millineal only atmosphere. No respect for older employees who made that a fortune 500 company in the first place. Management sees older employees as a burden. Way to many reorgs, management does not really know what they support and what they don't support

    Advice to Management

    Treat Older employees with respect. Stop taking away our benefits that we worked for years to achieve to reward younger employees. Benefits should benefit all employees not just the group in favor this mont


  7. "Not Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Family Insurance full-time (More than a year)

    Pros

    the pay is better than most call centers

    Cons

    not very appreciated or cared for

  8. "CSR"

    StarStarStarStarStar
    Former Employee - Customer Service Representative in Kansas City, MO (US)
    Former Employee - Customer Service Representative in Kansas City, MO (US)

    I worked at American Family Insurance part-time (More than 5 years)

    Pros

    I had a flexible boss

    Cons

    No benefits- dependent on hours


  9. "Nice comapany"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Developer
    Current Employee - Applications Developer

    I have been working at American Family Insurance full-time

    Pros

    Work environment and flex days to work

    Cons

    Laid back company not recommended for young stars


  10. "It’s a good start in claims"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Saint Ann, MO (US)
    Current Employee - Customer Care Representative in Saint Ann, MO (US)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at American Family Insurance full-time (More than 3 years)

    Pros

    Benefits, Generous PTO, Work from home opportunities

    Cons

    No room to grow in regional offices, loyalty means nothing, everything is about attendance points and numbers. Too much time and micromanaging. Things have changed for the worse, hoping things turn around.

    Advice to Management

    Help promote within, allow people to be adults and breathe. Micromanaging and watching over adults makes for a stressful toxic work environment. Invest in your hard working dedicated employees. Know their worth..