Arch Telecom Reviews

This company did a giant overhaul in the past year. Terminating top players and replacing them with money-hungry fear mongers. There are definitely people making top dollar, but at what cost? Customers are being lied to and manipulated. Once T-Mobile catches on, they use underlings as scapegoats and terminate them even though they were taught by upper management. Devices and features being added to accounts without consent. People work without breaks but then management adjust their hours to stay compliant. People work alone on the sales floor at night and in unsafe areas to boot. You are required to come to work or told you will lose your job, even when diagnosed with Covid. HR is aware but is a right hand to the CSO. Complaints fall on deaf ears.

1. Your job is constantly held above your head so if you have a killer day for yourself in sales and the next day you have a super slow day because the customer traffic is not there you can expect to hear from a manager about "having to sell more or they can just as easily grab someone new to do your job". You never feel secure with the job and never know when you will wake up the next morning jobless. 2. When comparing a regular sales rep with anything promoted above them there is a huge respect and pay gap. 3. They do not understand that if the customers are not there you cant sell and expect you to travel the city passing out flyers to people who are busy at work to try and generate business. If they did not come in that day you failed, and once again are threatened that if you do not make a change certain "changes" might take place. 4. They will act as if they want to promote you and even say that they will promote you to the next level if you can hit a certain goal or do a certain number. They'll make you think you are doing great (and you might be) but once you do hit that number and bring up that you want to be promoted its always a "Your numbers aren't good enough" . A day after they make you think you will be promoted they could throw out that if you don't do more your future is uncertain and that they might have to take action.. which again brings up the fact that your job is always held above your head. 5. Unless you work at a top of the market store you might as well expect to never make a commission check which comes only once every 2 months. Even if you hit your commission requirement in sales other factors that make it harder to earn commission could put you out of their required commission standards. So you could have made the company a lot of gross profit that month and hit over their required $30.01 gross profit per hour which would be decent commission check and get nothing. 6. The amount of stress involved with this job is absolutely absurd and worth much more than the minimum wage they will pay you. Uncertain job security everyday plays a big part in this if paying bills means anything to you. 7. What they expect from you is unrealistic and what you do for the job held above your head is worth much more than minimum wage. Weekly off the clock early morning conference calls to go over how to better serve customers, off the clock low performance calls, and leaving the store everyday to go pass out a flyer to someone at their business are all just a part of the package. Which doesn't make sense because they know it doesn't work and yell at you for low numbers.. but how can you sell if you aren't in the store? 8. Same company same team right? They drive heavy competition in the market so much so that they want you to call out other employees and sister stores in the market. Very negative, non-motivating reinforcement everyday, for everyone to see over the outlook email you use to write in every sell, every lead, every call out..everything. Not responding to a recent email is looked down on severely. 9. You are expected to call leads, people with business accounts, and cold call random places a lot during they day but if none of them came in to buy that day.. you must have not said it right and need more training. 10. The employee turnover rate is unlike anything I have ever seen before. The steady flow of employees leaving and new hires coming in and out after a few months is a good sign that something is very wrong and that something needs to change. 11. There doesn't seem to be a very good "open door policy" with this company. Bringing up a concern or question about your job outlook or just a simple sales question will only get you a reply that turns it back on you and has them questioning your numbers and/or training. 12. Very very very micro managed. This results in having to contact higher ups in many scenarios, resulting in dissatisfied customers. Which results in bad customer service surveys against you, which makes you have to join in on their required off the clock conference calls to discuss why you got a "satisfied" instead of the "very satisfied" on the survey. 13. They promote on numbers alone so if you are an unlucky rep who is put into a slow store.. Good luck, regardless of the sales experience, leadership, or customer service skills you might have.