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      Aro

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      Aro Reviews

      3.6

      58% would recommend to a friend

      (90 total reviews)

      Emma Steeley

      23% approve of CEO

      57% positive business outlook

      Ratings by category

      3.4

      Culture and values

      3.3

      Compensation and benefits

      3.3

      Career opportunities

      3.2

      Work/Life balance

      3.1

      Senior management

      2.9

      Diversity and inclusion

      Aro has an employee rating of 3.6 out of 5 stars, based on 90 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Aro employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

      Reviews by job title

      90 reviews
      1.0
      6 Mar 2016

      Losing money and no longer a good place to work

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The only good thing about working at Freedom anymore is the people that work there but all the good people are leaving so that will change soon. A couple of great managers in the call centre that have been there for over ten years but that's about it and when they are gone it will degenerate into chaos.

      Cons

      It used to be a great place to work about two years ago but the last few years have been dreadful with constant change and disruption and its all got a bit too serious with the fun and enjoyment element gone which is why all the good people have left or are leaving There is a big divide between the call centre and the rest of the business and the call centre is the bottom of the pile despite working the hardest with little or no recognition. People are constantly recruited externally into positions that they could fill with internal people and these external appointments rarely work out and they never seem to learn from their mistakes. Nepotism is rife and people have been promoted into positions over the years because of their friendship with the senior management team rather than their ability.

      avatar
      Aro Response
      8y
      Apologies for the late response to your review. Any feedback is valuable. There has been lots of change over the last year, and for the positive. We conduct an annual Colleague Engagement Survey which remains anonymous and as a management team actions normally occur from these. Our people have a say and we listen, and where possible act upon. We have seen these surveys improve year on year, with this year (2017) seeing a great improvement on our Colleague NPS. Over the last 2 years we have had a fairly even split of external filled roles and internal development/repurposed roles. It is something we pride ourselves on is the succession and nurturing plans for developing our talented people. Michelle Wren
      1.0
      5 Mar 2017

      Big egos!

      Sales advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      The staff are great and helps get through the day. Zest events and discounts are really good and nice to be able to take a partner too. Free parking is very handy.

      Cons

      Lots of change. Too much at times. A new management team have recently replaced long serving management team. Whilst this brings new ideas it has brought a group of men in who swan around thinking they know everything. Big salaries, big egos, little positive change.

      avatar
      Aro Response
      8y
      Thank you for posting your review. I am pleased you experienced our positive people culture and teamwork during your service at Freedom. Zest is something we are proud of and we have introduced this across both of our sites, which has been with great success. There have been a lot of change recently, which has had a positive impact. Our current gender ratio is 1:1 across the company and equality is something we are proud to promote. All feedback is welcomed and your comments will be fed back accordingly. Kind regards Michelle Wren
      2.0
      1 Oct 2015

      ummmm

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Staff lovely Pay decent Free coffee and tea

      Cons

      Can't do right from wrong No support Very busy If you do not meet targets your sacked even tho you have no support work that out... in time worked there 5 people been sacked some for reasons I belive a joke... turn around in staff a joke! Personally wouldn't recommend the company and compliance is a joke one manger says do this and then other manager says do this so you end up getting a talking to for doing wrong Long hours Crap shifts Breaks rubbish they cut your breaks so you do less hours on a Saturday sounds great but on a 9 hour shift get 1 hour all day it's not so great they feel doing you a favour

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      Glassdoor has 93 Aro reviews submitted anonymously by Aro employees. Read employee reviews and ratings on Glassdoor to decide if Aro is right for you.