The joke among Ascentis employees is that the reason our executives and sales leadership never honestly engage our sales team on our never-ending product and process problems is that they are too busy writing glowing reviews about themselves at Glassdoor. Don’t believe them.
Before I joined the company, I heard from others about what a great company it was, a company with a fun group of people who worked together to solve problems for their clients and each other. But as many others have commented here, those days quickly evaporated when Summit Partners put in their new CEO and he in turn brought in his friends and former co-workers to “lead” us from Minnesota. Many great long-term executives, managers and teammates soon left and those who didn’t were obviously pushed out....... oh and there's never an announcement, they just disappear and in their place come more friends of the CEO whether they are capable or not. A few examples include a so-called Chief Marketing Officer who has done everything but marketing and a new west region sales director who has spent more time working to fire people (even those outside his department) than actually working in the field with his reps to understand the day-to-day struggles we face. The arrogance of this team is intolerable and has replaced the good that was here. With each firing comes a new Minnesota-based employee. The sales team is much younger now and leadership is moving toward a MN-based sales call center rather than a field sales approach that the position requires. Support and even friendliness toward the remote salesforce is decreasing and many of us are just waiting for the call from HR. The departures have left us with zero product knowledge from management and little help with client issues. Deals are much smaller than they used to be and harder than ever to close due to the product’s dated technology but don’t ever say this out loud or you will be deemed as a non-team player. They say they are going to fix it all but nothing much so far. Too busy writing fake reviews I guess.
