Avantguard Monitoring Reviews

This job can change your psyche forever. You will be speaking constantly with people who are in the worst moments of their lives. People will die on the phone with you. People will be robbed while speaking with you. Children will hold their dead parents in their arms, press the medical alarm button, and berate you for not helping their dead parents and letting them die all alone. You will not be offered grief or trauma counselling for these experiences. Once you are used up and unable to cope, you will be fired and left to deal with the trauma alone.

Upper Management lacks in consistent communication with Central Station Supervisors, leaving them in the dark. They terminate operators and lower management without valid cause. Their Quality Assurance tool is used to scare operators into performing like mindless robots and to erase any sense of customer service.