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      BBB National Programs

      Engaged employer

      BBB National Programs Reviews

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      4.7

      93% would recommend to a friend

      (13 total reviews)
      avatar

      Eric Reicin

      100% approve of CEO

      92% positive business outlook

      Ratings by category

      4.7

      Culture and values

      4.6

      Senior management

      4.5

      Diversity and inclusion

      4.5

      Work/Life balance

      4.4

      Compensation and benefits

      4.2

      Career opportunities

      Reviews by job title

      13 reviews
      5.0
      22 Feb 2021

      Great Place to Work!

      Anonymous
      Recommend
      CEO approval
      Business outlook

      Pros

      Challenging and meaningful work; friendly and helpful colleagues; leadership that cares about and supports you as an individual

      Cons

      Orientation/onboarding process could be more robust. A thorough overview of all of the programs as a part of the new employee orientation materials would be helpful for getting acclimated.

      avatar
      BBB National Programs Response
      5y
      Thank you for your feedback. We strive to create a sense of belonging and camaraderie among our employees, and to empower our leaders to support their people, and are pleased to hear that you are experiencing that first-hand. As our organization continues to grow, we are developing enhancements to our onboarding process, and welcome your input. Please reach out to HR directly with any suggestions you may have on ways to enhance the new hire experience.
      5.0
      12 Jan 2021

      Great place to work

      Senior counsel
      Recommend
      CEO approval
      Business outlook

      Pros

      BBB National Programs is overall a wonderful place to work. Their mission is to create trust and transparency in the consumer and business marketplace and, by working here, you get to see the impact you make on the lives of individuals as well as within the marketplace, such as enforcing truth in advertising and resolving disputes between consumers and businesses. The CEO is relatively new and is doing a great job of growing the organization, by adding new programs, creating a foundation, and enhancing employee benefits. The pay and benefits are competitive, especially for a nonprofit. On top of that, there is good work/life balance and the people who work here are genuinely nice people who want to help one another succeed. The office itself is beautiful. It is brand new with top-notch facilities, including a great gym and nice rooftop lounge/work area.

      Cons

      We need improvements in technology and consistency of use of platforms throughout the organization (e.g. we have SharePoint but not everyone uses it). Some people have worked here a very long time and are resistant to change. With that said, the executive team is working towards improving technology and, understandably, it is not going to happen overnight.

      avatar
      BBB National Programs Response
      5y
      We are pleased to hear that you have had a great experience and are appreciative of the feedback you provided. We look forward to continuing our efforts to improve and expand our technology utilization and enhance the overall employee experience at the organization, and we welcome your continued feedback as we move forward together.
      5.0
      24 Nov 2025

      Transition

      Dispute resolution specialist ii
      Recommend
      CEO approval
      Business outlook

      Pros

      -Supportive team. Everyone helps each other out. -Management is amazing at giving constant feedback with cases. -Welcoming environment

      Cons

      Only con I have is sometimes the work can get overbearing and a little stressing.

      Viewing 1 - 3 of 13 Reviews
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      ReviewsBBB National Programs reviews

      Glassdoor has 14 BBB National Programs reviews submitted anonymously by BBB National Programs employees. Read employee reviews and ratings on Glassdoor to decide if BBB National Programs is right for you.