- The workload is completely unmanageable. You are assigned 200+ clients almost immediately. A huge portion of these are inherited "transfers" with complex histories, requiring you to navigate existing care plans with zero context or handoff.
-Training is the biggest failure of the onboarding process. It lasts only one week and is 90% focused on evaluations, even though case management accounts for 90% of the day-to-day job. Most of it is self-read/videos rather than live, hands-on guidance
-You are expected to be an expert on processes they haven't properly taught. The internal "job aids" are often obsolete, scattered, or missing critical steps, leaving you to guess on protocols that affect patient care.
- Like many other reviews have mentioned, the turnover here is a massive red flag. Management seems more focused on metrics and "clearing the queue" than the actual well-being of the Care Managers or the quality of care provided to families. It truly feels like you are set up to fail from Day 1.