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Bluehost Reviews

Updated 4 April 2019
183 reviews

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2.7
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Suhaib Zaheer
4 Ratings

Employee Reviews

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Pros
Cons
  • "Customer to front line agent to upper management communication was non-existent" (in 12 reviews)

  • "Very busy call center at the first of the year" (in 8 reviews)

More Pros and Cons

  1. "Used to be great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Supervisor in Provo, UT (US)
    Former Employee - Technical Support Supervisor in Provo, UT (US)

    I worked at Bluehost full-time (More than 5 years)

    Pros

    The employees are great
    Lots of free food

    Cons

    Ownership only cares about bottom line
    Laid off hundreds of people just so they could leave utah

    Advice to Management

    Take better care of your employees


  2. "Great place to start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server Professional in Orem, UT (US)
    Current Employee - Server Professional in Orem, UT (US)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Bluehost full-time (More than a year)

    Pros

    They don't make you take customers' abuse.

    Cons

    Way too focused on sales and I watched the company reputation plummet.

    Advice to Management

    Stop trying to make support technicians sell using shady tactics.

  3. "Management needs to define effective product plans and improve company culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Engineer in Provo, UT (US)
    Former Employee - Quality Engineer in Provo, UT (US)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Bluehost full-time (More than a year)

    Pros

    For some employees, the company offers extensive flexibility and moderate benefits.

    Cons

    The brand that I worked with was acquired a few year ago by a EIG, which has its pros and cons. To focus on the cons, the future of the brand and its goals are [obviously] at the whim of the larger corporation. This results in a level of ambivalence amongst the project managers of the brand since their input appears to have reduced steering power; essentially, some of their input can be found as only suggestions and the direction of the product they are assigned to is very minimal.
    Second, another toxic behavior the company [unofficially] endorses is the hard separation of departments. This leads to many teams becoming lost on how to achieve the companies’ goal. Consequently, the obstruction of communication results in a “silenced” culture where none of the teams and their employees communicate with each other.
    Third, the dev team is forced to utilized a deprecated coding language that lacks support from the original creators. This results in a comically large amount of technical and hiring conflicts (since they have to hire devs who know this language or can "quickly" learn it). Only apply to a software position here if you wish to upkeep a monolith.
    Fourth, the employees in the dev/qa/marketing/support side appear to be ambivalent/unmotivated of the products they are working on, specifically, no one appears really enthusiastic to create and manage the tasks they are assigned to. This behavior regularly drags down the atmosphere of the office and team moral.
    Fifth, since the reorganization that occurred within February of 2017. Several brands were collapsed into four pillar brands that needed to be focused on. As a result, many dev teams were redirected to work on the aforementioned products/brands without contest. This resulted in a mass exodus of dev team members which hurt team moral and productivity.

    Advice to Management

    Company culture needs to be improved, this can be done through facilitating more conversations between various teams/departments.


  4. "It's better to walk away."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bluehost full-time

    Pros

    This is a tech company that should ride off into the sunset. In the beginning the perks and joy was great. The past is the best part of this company.

    Cons

    Management and bro culture. It's tricky to be a company when the mother ship calling the shots is in a different state.

    Advice to Management

    Pause and think, and be able to articulate the rationale as to why choices are being made.


  5. "Web Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist in Orem, UT (US)
    Former Employee - Technical Support Specialist in Orem, UT (US)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bluehost full-time (More than a year)

    Pros

    I loved how this place kick started my into my technical career. The people were great, it was tight knit, and everyone always wanted to help each other out to collectively be better.

    Cons

    There was always poor communication between upper-management, management, and the lowest level.
    That and they decidedly laid off 500+ destroying the awesome employee dynamic they had.

    Advice to Management

    Keep employees as a focus, and don't treat them as expendable. You can teach the skills, but you can't teach someone to have a good personality.


  6. "Bad growths"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orem, UT (US)
    Former Employee - Anonymous Employee in Orem, UT (US)
    Doesn't Recommend
    Disapproves of CEO

    I worked at Bluehost (More than 3 years)

    Pros

    Good location (Orem offices), friendly environment

    Cons

    The growth into becoming a public company created big issues, Bluehost lost a lot of its previous good-culture and EIG’s non-friendly culture and agenda took over.


  7. "Yesterday..."

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Orem, UT (US)
    Former Employee - Anonymous Employee in Orem, UT (US)
    Negative Outlook

    I worked at Bluehost full-time (More than 5 years)

    Pros

    All my troubles seemed so far away, now i need the old Bluehost to come back to stay. Oh I believe in yesterday... :)

    Cons

    They got bought out by a corporation who cares more about profits than they do about customers.

    Advice to Management

    Rally employees and buy the company back. Make it a privately held company again! :)

  8. "Good company, bought out by bad management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Disapproves of CEO

    I worked at Bluehost full-time

    Pros

    Learning environment
    Tech job
    Higher beginning pay

    Cons

    Changing rules and regulations
    Company tends to not care about employees, more focused on shareholders


  9. "Bluehost"

    StarStarStarStarStar
    • Senior Management
    Former Employee - Anonymous Employee in Orem, UT (US)
    Former Employee - Anonymous Employee in Orem, UT (US)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Bluehost full-time (More than 5 years)

    Pros

    Started out as a great company when I first came on board in 2011.

    Cons

    Everything went downhill since.


  10. "OK while it lasted in Orem"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Orem, UT (US)
    Former Employee - Anonymous Employee in Orem, UT (US)

    I worked at Bluehost full-time

    Pros

    Good people to work with in Orem

    Cons

    Company moved operations to Tempe