Brightmine Reviews

3.0

37% would recommend to a friend

(104 total reviews)

37% positive business outlook

Brightmine has an employee rating of 3.0 out of 5 stars, based on 104 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Brightmine employee rating is in line with the average (within 1 standard deviation) for employers within the Media and communication industry (3.7 stars).

Reviews by job title

104 reviews
4.0
18 Apr 2022

Good

Recommend
CEO approval
Business outlook

Pros

Good company to work with

Cons

Experienced nothing as such, I was there for shorter period of time

1.0
12 Mar 2016

1 Year at XpertHR

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

XpertHR, the product, sells itself.

Cons

In no particular order - Haphazard strategic direction: Management applies questionable logic to make major strategic decisions. As such, many decisions have poor outcomes underscoring management's alarming lack of common sense, dubious business acumen, and marginal sales ability. No accountability at the management level: Management treats Account Executives as commodities. Training is criminally negligent. Any support from management often does more harm than good because of management's own lack of familiarity with the market, industry, and the product itself. Their willful and irresponsible ignorance necessitates an obstinate adherence to an antiquated and woefully inefficient sales process - one that is clearly failing everyone on the sales team. Consistently, about half of the team is on a PIP. So unsurprisingly, turnover is rampant. At least 50% of an approximately 10-person sales team was replaced within a year. That is not including the voluntary terminations. Implacable micromanagement: Not only is there unrelenting harassment at every stage of the sales process, but the nonstop scrutiny actually bleeds into every minute of the day. There is an undeniably despotic working environment that is perpetuated by puerile work rules and procedures which will make you feel like you're a juvenile. Unrealistic targets: Top marks for Key Performance Indicators and/or Objectives are purposefully designed to be unattainable. At the end of the year, monthly and quarterly sales targets that were not being met consistently were raised while commissions were cut. The general incompetence, and in this contributor's opinion, disinterest of management has fostered an abhorrent working environment, and a toxic culture of distrust, fear, and tension that is simply unbearable for any self respecting individual.

1.0
26 Apr 2017
Recommend
CEO approval
Business outlook

Pros

Nice building. Great location! They lose money every year and get backed by their parent company! Individual contributors are great people.

Cons

HORRIBLE CULTURE! They actually had a Winners and Losers Board. They keep changing their sales approach/process. Don't believe any of the positive comments. This is not personal. It's a dying company. Wrong business model. Pathetic leadership. Unstable environment.

avatar
Brightmine Response
8y
Thank you for taking the time to give feedback. I’m sorry that you had such a bad experience. We have made a significant number of changes to the team and structure in the US in response to feedback from the team and we are currently focussed on establishing a transparent, collaborative learning culture. One important change we have made is to increase the amount of sales coaching to ensure greater consistency of approach in the team. XpertHR is growing rapidly in the US and enjoys exceptionally high recommendation scores from its customers and we are committed to building a culture that reflects on this success.
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Glassdoor has 113 Brightmine reviews submitted anonymously by Brightmine employees. Read employee reviews and ratings on Glassdoor to decide if Brightmine is right for you.