- 5 minutes after my initial interview when switching from NTT Data they called me right back to "update my pay offer since they were not aware what it should be at first". They offered me lower pay to switch to them at first, then upped it just slightly above what I was currently making once they realized the mistake. Very manipulative tactics while being "oh so nice and friendly on the phone".
-Extremely hostile work environment that started within 1 month after manager switched to Jonathan Van Delden. He likes to use shifty tactics that make you feel like he is your friend/helping you. Also, he likes to talk about himself and his "achievements" on meetings more than important topics (unless its bagging on you, however. Never miss out on those opportunities). However, the whole time he lies to you saying he is transitioning you to a new role while keeping you doing the same role plus training for new roles at the same time. This does not include additional pay or any incentives. Do not even think about settings boundaries with this company. It will be your fault in the end. They constantly harass you about your calls even when there is no issue at hand. They create issues and want you to be a robot Ned Flanders at all times. Even when your metrics are some of the highest across the desk's board.
-The QA team that scores the calls has no idea how to resolve said calls like us analysts do. They consistently take off points for things they have no clue about and are wrong about in the end.
-When you have hostile users call in and are immediately rude, they will blame you in the end anyway. No matter if you resolved their issue or not. No matter if you stay professional/polite, also.
- Apparently, you have to teach users how to go to websites at this job. Most users do not even know how to tell you what web browser they are using. Again, this will end up being your fault in the end, regardless. Even if you stay polite/professional and try to guide them in a workaround. You will be beaten down verbally by the user, then by management, and then fired once they have recorded all your work with some AI program, probably.
