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      CONNECT

      Part of American Family Insurance

      Engaged employer

      CONNECT Reviews

      3.0

      46% would recommend to a friend

      (166 total reviews)

      Kenneth J Ciak

      51% approve of CEO

      33% positive business outlook

      Ratings by category

      3.3

      Compensation and benefits

      2.9

      Diversity and inclusion

      2.8

      Culture and values

      2.8

      Work/Life balance

      2.7

      Career opportunities

      2.5

      Senior management

      CONNECT has an employee rating of 3.0 out of 5 stars, based on 166 company reviews on Glassdoor which indicates that most employees have an average working experience there. The CONNECT employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      166 reviews
      3.0
      9 Oct 2024

      Interview

      Team leader
      Recommend
      CEO approval
      Business outlook

      Pros

      Good Friendly HR Top management

      Cons

      Delayed response Hope for the best call back

      4.0
      28 Mar 2020

      Good

      Tax assistant
      Recommend
      CEO approval
      Business outlook

      Pros

      Free lunch and good incentive

      Cons

      Long working hours and night shift

      2.0
      23 Mar 2022

      They Stopped Caring About Employees

      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Paid holidays are nice, most people can work from home, health insurance is actually really good. New hire training is thorough. There are a lot of genuinely good and kind people working here, but the bad apples spoil it for the rest. If there is time between calls for phone reps, you can work on whatever you want.

      Cons

      Complaints from both employees and clients mostly go unheard by management who only seem to care about what Costco thinks of us and profits. Work life balance is almost non-existent as time off is very competitive and difficult to come by. There is no sick time or other paid time off aside from your PTO. PTO is an "earn as you go" system so you earn about six hours of PTO every two weeks you work, which sucks if you get sick. As a result, burnout comes quickly especially in the summer months. No one seems interested in fixing any problems by the root cause, instead leadership only seems to care about "quick wins" and changes to procedure.

      Viewing 1 - 3 of 166 Reviews
      Related searches: CONNECT jobs | CONNECT salaries | CONNECT benefits | CONNECT interviews
      ReviewsCONNECT reviews

      Glassdoor has 171 CONNECT reviews submitted anonymously by CONNECT employees. Read employee reviews and ratings on Glassdoor to decide if CONNECT is right for you.