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CPI Security

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CPI Security

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CPI Security Reviews

Updated 22 May 2023

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Found 187 of over 192 reviews
3.8
79% Recommend to a Friend
84% Approve of CEO

Found 186 of over 192 reviews

3.8
79%
Recommend to a Friend
84%
Approve of CEO
CPI Security CEO Kenneth J Gill (no image)
Kenneth J Gill
125 Ratings
Pros
  • "High morale, good benefits, managerial support, room for growth(in 6 reviews)

  • "Good place to start, but if you want to advance your career, good luck(in 3 reviews)

  • Cons
  • "lots of very very very long hours(in 7 reviews)

  • "Very poor communication between admin and sales people, sometimes waiting weeks for issues to be resolved(in 3 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    1. 3.0
      Former Employee, less than 1 year

      CPI is a GREAT Starting Job

      4 Dec 2022 -  in Charlotte, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I found that my direct supervisors, coworkers and HR were extremely helpful. I particularly enjoyed that the CEO did a lot of small kind gestures for his team such as sending gifts for every holiday and birthdays. The team environment was exceptionally strong and there were a plethora of people who made it a great place to work. Onsite access to a gym with a personal trainer, great insurance benefits, and a subsidized cafeteria were all excellent benefits as well. I felt genuinely cared about while I worked at CPI.

      Cons

      Unfortunately, while all the positives are great but at the end of the day, work needs to pay well and the same position just lacked the pay of other jobs. Security systems most times are a minimum 25-50 minute sales call and the pay per sale was relatively meager when compared to other industries where a 10 minute sale would net you about the same money. Additionally, even if a customer was installed with service, you don't receive payment for sales in which auto pay isn't set up. That being said, all of these are really just comparisons with other workplaces. I think if you're fresh out of college, these comparisons don't exist and you might thrive a bit more. I think if the sales positions paid about $10-15k more, I probably would have stayed considerably longer. The people are excellent. The pay just needs to match what's out there in the market.

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      1 person found this review helpful

      CPI Security Response

      Corporate Recruiter

      Thank you for your feedback! We care deeply about each of our CPI team members and are glad you felt that while you were here. We also appreciate your feedback regarding compensation and will take that into consideration as we review compensation packages in the future. Thank you for being a part of the CPI team!

    2. 3.0
      Current Employee, more than 1 year

      Technichian

      22 May 2023 - Install Technician in Charlotte, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You can make almost as much as you want since it's a commission based job

      Cons

      Not very many PTO days

      Be the first to find this review helpful

      CPI Security Response

      Corporate Recruiter

      Uncapped commission is one of the best perks of our technician and outside sales positions. We’re glad you’re taking advantage of the opportunity! We appreciate your feedback regarding PTO days and will consider it as we work to improve our compensation and benefits packages. Thank you for being a part of the CPI team!

    3. Join the CPI Security team
      See Our Latest Jobs
    4. 5.0
      Former Employee

      cus support III

      17 May 2023 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      decent pay, nice facility, some great ppl to network with

      Cons

      micromanagement, poor leadership, some department rivalry

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      CPI Security Response

      Corporate Recruiter

      Thank you for your feedback. CPI’s people is our greatest asset, and we’re glad you’re enjoying working with the team in our state-of-the-art facilities. We appreciate your feedback regarding management, leadership, and working across departments. It’s certainly not the feedback we hope to hear, but we are always willing to improve and make changes for the betterment of our people and the organization. We encourage you to reach out to Human Resources at humanresources@cpisecurity.com, so we can work to improve this together.

    5. 3.0
      Current Employee

      Good company to work for

      20 Mar 2023 - Customer Support Advisor in Charlotte, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      CPI Security is a good company to work for overall. Commission on sales with no caps, good pay, leadership works with you when you need time off

      Cons

      Can be unorganized, leadership not always available, rules aren’t the same for everyone

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      CPI Security Response

      Corporate Recruiter

      Thank you for your review. We are glad you’re making the most of the uncapped commission-based pay. We appreciate your feedback regarding organization and advancing within the company. We are always looking to improve for our employees and customers. All employees have the opportunity to grow within the company and further their education while doing so. We recommend you reach out to your manager about professional development opportunities you can take advantage of. Thank you for your service!

    6. 2.0
      Former Employee, more than 1 year

      Entry Level Sales

      11 Apr 2023 - Sales Associate in Charlotte, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      nice building, good parking, couple of good managers

      Cons

      Lack vision, diversity issues, transactional, antiquated

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      CPI Security Response

      Corporate Recruiter

      Thank you for your feedback. We’d like to hear more about your concerns regarding a lack of vision, diversity, transactional, and antiquated environment. CPI has grown from a small start-up company to the largest security provider in the Southeast. We have big plans for the future, and we couldn’t do it without our diverse workforce that helps us keep up with an ever-changing market. Of course, there is always room to improve, and we are always willing to make change for the better of us all. Please reach out to HR at humanresources@cpisecurity.com, so we can discuss your concerns further. Thank you again.

    7. 2.0
      Current Employee

      They sell you a dream. Money is not there.

      14 Mar 2023 - Sales Advisor in Charlotte, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Job secuirty security system for your home if you are a home owner.

      Cons

      The pay. The stress. The drive into work is annoying. They also allow some people to work from home and not others

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      CPI Security Response

      Corporate Recruiter

      Thank you for your review! Free home security monitoring is just one of the many benefits of working at CPI Security. We also offer robust compensation and benefits packages, in addition to many other perks. While parts of the job may be stressful, we provide each employee with enhanced training, growth, and development opportunities to advance their careers. If you are in a position where remote work is needed, please talk to your supervisor or HR so we can come to the best possible solution for you. We appreciate your feedback and look forward to hearing from you so we can make your experience at CPI better.

    8. 3.0
      Current Employee

      Very Disorganized

      26 Mar 2023 - Sales Advisor in Charlotte, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fun, laid back, uncapped commission

      Cons

      Extremely disorganized and the communication isn’t good

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      CPI Security Response

      Corporate Recruiter

      Thank you for your feedback. We are always trying to improve communications and organization to make for a successful business. We would love to hear from you on how you think we can improve in this area. Please reach out to your manager or HR at humanresources@cpisecurity.com, so we can work on this together. Thank you for your service!

    9. 4.0
      Current Employee, more than 1 year

      Solid Company but the pay is mostly commision based

      8 Feb 2023 - Residential Sales Representative in Columbia, SC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      In-house. no contracting/contractors. tier based commissions.

      Cons

      expected amount of driving to find leads (even with some given to you) usually results in going over the alotted gas card amount every month. this results in having to pay out of pocket

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      CPI Security Response

      Corporate Recruiter

      Thank you for your review. CPI prides itself on providing customers with the best-in-class customer service, which is why our entire team is employed and trained by CPI. Though it can take time to get acclimated, one of the biggest benefits of working in sales is that you have uncapped commission. We appreciate your feedback regarding milage and will take that into consideration as we continue to improve as a company. Thank you for being a part of the CPI family!

    10. 5.0
      Current Employee, more than 1 year

      Great Company

      22 Feb 2023 - Technical Support Representative in Charlotte, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Lots of area for growth - Very friendly coworkers - Great facility

      Cons

      - Workload can fluctuate, some days are very busy while others aren't as bad

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      CPI Security Response

      Corporate Recruiter

      We appreciate your review! It’s a pleasure to have you on the team, and we are excited to see you are taking advantage of the commission opportunities here. We are taking your feedback into consideration, and are always working to improve. Please continue to reach out to your manager if there is ever something you need to discuss. If you have any further issues, please email HR at humanresources@cpisecurity.com .

    11. 1.0
      Former Employee, less than 1 year

      Misleading

      13 Feb 2023 - Sales Team Member 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The training program is paid for, and you're there for a week.

      Cons

      No Flexibility, even though that's what they preach. There's no true leadership. They'll preach that they're family-friendly, but that's a lie. You must work evenings even though they claim you can work whenever you want/can.

      Continue reading
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      CPI Security Response

      Corporate Recruiter

      Because we are a security company that monitors homes and businesses around the clock, many positions require weekend and overnight work. Although, there are plenty of positions that follow standard Monday through Friday hours. We are sorry you are not enjoying your experience at CPI, and we want to ensure that changes. Please reach out to HR at humanresources@cpisecurity.com so we can address any of your concerns. Thank you.

    Viewing 1 - 10 of 186 Reviews
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    CPI Security Reviews FAQs

    CPI Security has an overall rating of 3.8 out of 5, based on over 192 reviews left anonymously by employees. 79% of employees would recommend working at CPI Security to a friend and 63% have a positive outlook for the business. This rating has decreased by -4% over the last 12 months.

    According to anonymously submitted Glassdoor reviews, CPI Security employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at CPI Security. This rating has decreased by -7% over the last 12 months.

    79% of CPI Security employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated CPI Security 3.7 out of 5 for work life balance, 4.0 for culture and values and 3.5 for career opportunities.

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    Glassdoor has 192 CPI Security reviews submitted anonymously by CPI Security employees. Read employee reviews and ratings on Glassdoor to decide if CPI Security is right for you.