CSG Reviews

3.7

72% would recommend to a friend

(1,563 total reviews)
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Brian Shepherd

71% approve of CEO

58% positive business outlook

CSG has an employee rating of 3.7 out of 5 stars, based on 1,563 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSG employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
1.0
5 Jul 2019

It's a sinking ship of R&D

Recommend
CEO approval
Business outlook

Pros

1. State of the art office. 2. Great internal navigator website for learning new techs. 3. Domain based team is a relief to say the least.

Cons

1. Bangalore has seen a 4x growth in employee count but let that not elude you. Most of the new departments are basically open here to outsource mundane jobs from US to maintain profit margin of the company. Real development work is still lesser. 2. R&D culture has taken a downhill and ED is here to do only cost cutting to save some bucks for next promotion. R&D has strict working hours where everyone is expected to come to office early but no body bothers when someone leaves for the day. And there many folks who enjoy this luxury by just staying till 4 PM. 3 R&D is totally biased where manager works just 5-6 hours a day. Sorry, manager just stays in office for 5-6 hours. Not sure whether they work or browse eCommerce or stock markets. Whereas junior resource is even asked to work on late night to sync with Chicago office.. 4. R&D employee has to wake up early to attend meeting with Australian teams and then stay back in night to attend meeting with US teams. Well there is no on-site so you have to manage only in calls. On-site is given only for one week at max and that's like some sort of a miracle to get. 5. Management expect employees and team to work in evening/night even though they have not provided laptops to them. Last 14 months , laptop procurement process is ongoing . Junior employee gets desktop and he/she is lucky if she have personal laptop to connect from home . 6. R&D expects everyone to just design something like Apple product in the budget of jiophone. 7. Incentives are mockery as most of the awards are given to North American employees.India is still considered as third world here. 8. If you want to make a career here, you should know how to lick the boots. 9. Zero motivation for junior members. 10. All the decision are put down to throat by Chicago folks and Bangalore R&D centre is still a low cost centre for mundane work.

4.0
8 Aug 2018
Recommend
CEO approval
Business outlook

Pros

Good environment to work with. supportive team. Bangalore office interior is beautiful and competes with all the top MNC. Less stress in Office (Depends of team you work with) Regular goodies handed over to employees. Work culture is awesome. Difficulty in making friends as all will be busy with their own work. Company is highly focused in terms of work and also understands it employee.

Cons

Not much cons to speak about. -Hikes are given after a years performance like any other company :-p

4.0
4 Jan 2014
Recommend
CEO approval
Business outlook

Pros

If you are in a HR/Admin department then life is cool as employee strength is < 500 in india so some how its manageable. If you are in finance department then during financial year end you might get overloaded with work. If you are a dept head in HR/Admin/finance then work-life balance is expected to be excellent. If you are in a technical line then growth is limited. Max till senior Architect after that there is name shake growth. There is no IN time mandatory (but assumption is around 9-10AM). Now a days where most big companies follow a strict IN time this gives great flexibility and relief from early morning traffic. Generally if a project manager is non-indian like Australian(senior old CSGI employee) then work-life balance used to be good in those project. In few Austrian project one can enjoy the Austrian work culture benefit like proper IN-OUT time expectation. One need to work on it unique technology and script. (EPM, perl with customized libraries, singl.eView , Tuxedo & Oracle DB). Mainly a developer used to work on EPM or GUI configuration. If one developer is layoff then its difficult to find job outside singl.eView project companies. If you are a Tester then its of no much concern as testing one will learn. Even if you are layed off then you can find similar telecom testing job in outside companies which does not work on singl.eView. This company used to have agreement with companies where Singl.eView projects are there like Verizon, TCS, Mahindra Satyam/Tech M, Wipro, Reliance etc So leaving this company and joining it competitor with high paycheque might not work. If one is working in IME (Mediation-gurgaon) then atleast IME is having better market than Singl.eView. But i doubt how many operators in India or Asia uses IME. If one is working in ICT (Inter-connect) then the product is not having good market.So one’s career might be at risk. Salary structure is good with nice % of basic pay and FBP. In the CTC there is no variable. If you are new to the company then forget that in the beginning of the career you will get good hike. in annual appraisal your line manager will always have point to tell you that you still need to learn a lot so you are getting low rating. This has happened with many. Recently they have come with policy where a team people is not forced to fit in the bell curve for the annual rating. But if the line manager mindset is negative towards you then it is also possible that all team member of team will get a low rating :) In carrier growth they have an extra layer of "specialist" which is not seen in other companies. If one want to grow to manager then its preferred to be in testing line. dev -> senior dev -> Specialist -> Lead -> Associate Architect -> Architect -> senior Architect -> Lead Architect tester -> senior tester -> specialist -> Lead .after this one cannot grow in testing line here :) dev/tester -> senior dev/tester -> specialist -> Lead -> Manager -> Senior manager -> Program Manager -> APAC director etc -> Managing director (INDIA) ... one can also grow beyond APAC level, but that is almost 0. Work pressure: tester has least pressure as developer and Architect are there to guide them. Developer has got more pressure than a tester. Lower level architect used to be in work/deadline/quality pressure. Project Manager as usual is just a person who is there to take the credit if everything works fine. If fails then techincal team is responsible. Few Techinical Managers are good. for senior managers daily work deadline pressure is less but as usual high responsibility. They keep proper number of resources in a team (even at expert architect level) so that employee gets nice work-life balance. Techincal person has more respect & power than a managerial position person at the same level. Hats off to the top managers in maintaining this. But sometimes this company does not pay good salary to an ex-employee. This used to vary from time to time and on employee to employee basis. Onsite is less here. Overall company used to take very good care during onsite work. Like if stay is more than 1 year company will pay to learn the local language, company will also pay for consultant fee for the spouse job search. This good thing is also decreasing day by day. Also during on-site travel if you retain the bills then only you can get tax fee Per-diem. Apart from Per-diem they used to also give hard-ship allowance for bad location which used to be some % of basic pay. Project level outing is there and one get can expect atleast one in a 6 month period. Other team building activities used to happen. Festival celebration and employee leaves are just like other indian companies. Sometimes one might have to compromise with personal life because of typical Indian management. This depends on case to case basis. Many work here for > 5 years.

Cons

Its very very unsafe if you are a manager. Lots of layoff used to happen in manager line. but for manager work-life balance and salary is good :) The frequency of layoff is almost every year and in its worldwide offices. Now a days no work from home even for a pregnant lady. Awards are less relative to other indian companies. Being an indian you have limited growth in this company with very few exception. If manager is not good then you might will have to leave office late, come on weekend, cancellation of planned leave. After few level they don't pay nice to a tester. they are ok to hire a tester with only BSc education and pay less to them.

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