CVS MinuteClinic reviews about "team"

Training is brief, new operations or programs are sent via email. Insufficient training and education with new or standing flow of work.

Lots of standing. A standing chair would be nice.

understaffed, more services offered but no support staff available, low salary

the department is remote so you're chained to the chair taking calls all day. the pay is a literal joke when this is a billion dollar company, having to do a shift bid in the beginning of the year and then having to completely switch your life due to "business needs" are all huge red flags. yes, its a call center job and its not the best.

Must be able to multitask and come with a lot of energy

The power that be have gone insane and are now double booking appointments every 10 minutes. It’s an impossible schedule that is unsafe for both patients and your license

No longer competitive pay. I am in a large city that has a huge medical community and comparing benefits and pay, MC is no longer competitive. The benefits have become worse over the years (slashed) as has the pay. Very little PTO for the first 10 years. They want you to take on stretch roles, but do not offer compensation, extra time (free hours to work in that capacity), nor bonuses for such (team lead, epic super-user, chart reviews, preceptor, etc). They hire PCA’s that are supposed to support the provider like an LPN could, and increase pt load to a visit every 10 minutes (PCA’s cannot give vaccines, cannot follow standing orders, do not have the clinical experience and critical thinking skills necessary to help triage patients). They end up costing us more time with all the interruptions that occur while you are seeing another patient. They keep changing protocols and epic formats so every week you come in there is a new operational standard, guideline or protocol for the kiosk, signing a patient in, computer workflow, etc. it’s getting ridiculous trying to keep up with the changes and new initiatives. Social isolation. One NP, if you are lucky, one PCA or LPN and you run ALL day long, no coworkers to get together with or build relationships with. Dangerous situations, in a small room with DOT exams that often end up with threats, verbal or physical violence, running over due to drivers being dishonest, angry and trying to de-escalate the situation.

Disliked the big company move of not appreciating your employees as much as your customers