CXT Software Reviews

Since the new management took over, many experienced employees have been let go and replaced with individuals lacking the necessary expertise. Prices for the software have increased, yet management has discouraged staff from disclosing updated costs for implementation, training, custom work, or even sales to paying customers. Once a proudly USA-based company, it has shifted toward a call center–style operation, with escalations now handled by individuals who are difficult to understand and who prioritize extracting more money from long-term customers rather than considering their budgets or needs. There are also significant concerns about gender bias. In areas like DevOps, engineering, support, and project management, men are far more likely to keep their jobs. Currently, there are no women in the support department, and talented female employees have been pushed out of other teams. Pay disparities are also evident, with men earning more than women for similar roles.

They pay at least 30% under market value with the exception of the upper management. They are compensated very well. Since they pay so low, there is a very high turnover in personnel. This also causes the software to be very disjointed and poorly constructed. Beware of some of the people in management. They are very difficult to work for and manage out of paranoid. Cronyism is an ongoing theme at this company also. Be prepared to work long hours.