Cabinets To Go! Reviews

Where to begin..? This is the most dysfunctional organization I have ever been associated with. The culture is a toxic top down, silo of middle aged dudes who have failed at every other opportunity afforded them. Training, Zip! Systems that simply don't function with computers that crash about every 30 mins. Managers that either can't manage or are so overwhelmed they can't function. EVERY customer experience ends in a complaint, usually over wait times, communication, refunds, refunds, refunds, unaccountable 3rd party measure/installers, delivery screw ups, "off shored" customer service agent named "Bob" or yes, usually all of the above!! In other words you develop a repour, sell the job and the customer is happy...then BOOM! It's just the way it is and as a designer YOU must deal with it. The weekly pay is less than a Target clerk and the 3% commission is paid on the 3rd week of the month. How you supposed to pay the rent?? They decided on a whim to deliver the product directly rather than have customers pick up...The whim relies on a 3rd party guy driving a rental truck and an understaffed "hub" that is weeks behind . . It is a total cluster and the "regional" who appeared only 3 times in a year, does nothing to resolve things...(and he just quit!) You are paid on deliveries if you can get your manager to actually process that, otherwise, oh well, maybe next month. Most months your paycheck is sitting in an unorganized warehouse! That same manager is also competing with you for sales once they discover they can't make any money otherwise. So your head is spinning all day long...angry customers, IT issues, unanswered phone rings constantly, how am I gonna pay the rent and oh here comes your secret shopper score! The shopper score which says you were wearing a nametag..the one you have never worn because its the size of a Hello I Am sticker! (they have more buttons than a waiter at Friday's! - WOW) Or the secret shopper says they did not provide measurements but left with a quote!?? , or that they got a follow-up call you would never have time to make. Yeah, that bogus report is what your "raise" will be based on if you are foolish enough to still be there at raise time!? But you likely got written up for that score so don't bank on that! If you have an ounce of common sense or come from a background where servant leadership is the culture your head will explode here. They do have a decent product you will be proud to sell, but buckle up cause the decent ends there! Don't say you haven't been warned!

Where to begin? Struggling with inventory issues, and poorly planned supply chain transitions has been an issue for well over a year at this point. The President of the company, Jeff Linden, has little to no understanding of the industry,has seemingly made no effort to learn it, and repeatedly fails to learn from his mistakes. He takes absolutely no ownership of his mistakes, but instead blames everyone else for the outcome of his failures. He tends to surround himself with those that will parrot him, and has absolutely no tolerance for constructive criticism, and in fact will bully and attempt to intimidate anyone that speaks up with a view other than his. The result of his poor planning and decisions has left the company in a free fall. Customer orders have gone from a 1-2 week lead time, to 3 week lead time, then 4-6 weeks and as of June 2014 are at a 6-8 week lead time. 80% of a customers order can get filled...but vital pieces will be missing and on back order, with Purchase Orders constantly being delayed by weeks and months, with no advance warning. This leaves the store employees as the front line and face to the customer, dealing with dissatisfied, frustrated and at times, hostile customers. The first half of 2014, 90% of my job became crises management....dealing with irate customers...phone calls, emails, etc. My stress level as well as that of my employees was off the chart. When your whole body tenses at the sound of the phone ringing....you know its going to be a long day...week...month. Promises month after month of getting ahead of the inventory issues were just that,,,promises..empty promises. National sales calls that are twice monthly became a waste of time......rainbows and unicorns, eventually no one would speak up and ask questions because we had all learned that Jeff is intolerant of criticism....or even questions for which he hadn't been given advance notice and didn't have a "canned" answer for. Implementing new software that he swore had been tested with every possible scenario...finding out time and time again that it just isn't compatible with the POS system. Having stores close out orders that haven't been received by the customer in order to make EOM #'s.....really just unethical practices. What good is falsifying EOM #'s to reach an arbitrary "goal" if that goal isn't truly met? Ahh...I guess I could go on and on....but the truth is..until Jeff is removed and replaced the current state of affairs will continue. Sad, but true. For work-life balance I would rate this job as a 0....working 50-70 hours a week, one day off a week and even that day is interrupted by calls about issues from the store/customers. Low pay/salary vs industry standards, and no cost of living adjustment based on geographic location.