Calabrio Reviews

2.9

44% would recommend to a friend

(275 total reviews)

Dave Rhodes

53% approve of CEO

30% positive business outlook

Calabrio has an employee rating of 2.9 out of 5 stars, based on 275 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Calabrio employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

275 reviews
1.0
1 Oct 2023
Recommend
CEO approval
Business outlook

Pros

Cool office setup! However, if you're based in Stockholm, Vancouver, or Singapore, tough luck because those offices are shutting down. If you're gonna be working in Minneapolis, you'll probably find yourself on the 10th floor most of the time, as they're looking to sublease the upper floors, including the cafeteria. But hey, at least we've got free drinks to keep us going!

Cons

Over the last 15 months, we've seen about five or six rounds of layoffs. To make the business appear more appealing, they're gutting departments left and right, and in many cases, they're replacing crucial workers like customer support with contractors over in India. It's a classic move straight out of the private equity playbook – they're gunning to recoup their investment. The private equity firm that owns Calabrio rolled in with deep pockets and empty souls. Initially, things seemed alright as they kept the existing management team in place. However, come 2023, there's been a complete leadership shakeup, with a bunch of yes-men and women who seem hell-bent on selling the company off to cash in and move on. Since the new CEO took the reins in January, the workplace vibes have turned pretty toxic.

avatar
Calabrio Response
2y
Thank you for sharing your thoughts with us! We know that change can be a rollercoaster ride for our current and former employees, and we want to make sure that everyone feels included and safe in our workplace. Your feedback is incredibly valuable to us, and we promise to use it to keep making Calabrio a great place to work.
1.0
11 Aug 2020
Recommend
CEO approval
Business outlook

Pros

The software engineering people are fun to work with on a day to day basis.

Cons

The tech stack is horrible. Everything is rolled your own in a monolith that does not scale for the cloud. We cannot decide if we want to have our software in the cloud or on premise and we decide to cobble the software to try accommodate both approaches without adopting off the shelf solutions. Your technical skills will not grow. No matter how hard you work to do your job and provide suggestions to elevate engineering, if you do not know the CEO, CTO, Chief Engineer or friend's with an engineer who has that relationship, you will have a hard time being promoted in the engineering department. It's difficult to climb the career ladder. The longer you stay as an engineer and play an important role, the more likely you are expected to be On Call and trying to figure out an area of the product that you had minimal knowledge in to fix an issue. Besides being extremely siloed within the engineering team, this area may not be related to anything you've had to handle before but expected to pick up because that engineer left the company. Calabrio's senior management behavior is atrocious: While highlighting the shift of contact centers that are adapting to work from home and beaming how Calabrio is meeting their needs, the CEO is cheer leading an effort pushing people back into the office during COVID-19. For example, instead of highlighting that 67% do not want to return to the office, he is touting of getting the 33% back into the office as soon as possible. He should be concerned about the health and emphasizing 67% want us to stay safe by not spreading the disease. An extremely high ranking male used his position to initiate and engage in an inappropriate intimate relationship with a female employee. The female employee no longer works here. Even though this is not any of my business, it makes me uncomfortable noticing this non professional relationship unfold and knowing you cannot do anything about it. HR probably knows about it but you can tell they are powerless here. I don't know (and don't want to know) if his behavior extends beyond this one female employee. It makes me uncomfortable to this day to have watched this unfold.

1.0
6 Nov 2023

Used to love it

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The people there were so great to work with. Everyone was trying to work as a team

Cons

Hah, so many. New executive leadership straight up lies to you is probably the biggest. Anyone still there is either looking for a new job or isn't someone you want to work with/for. Something like 7 layoffs in a year and a half. Those are the lucky ones though because at least they got (pitiful) severance. Not to mention, there are areas of the code base that literally nobody knows how they work. We couldn't deploy new features because there were no teams that knew how to deploy it.

avatar
Calabrio Response
2y
Thank you for taking the time to share your feedback. Our leaders focus on purpose and intention when working with their teams and continually look for ways to further improve our processes to ensure effective communication and collaboration across the organization. We have confidence in our leadership team to deliver on the continued growth and success of Calabrio.  If you would like to discuss your experience further, please reach out to hr@calabrio.com.
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Glassdoor has 302 Calabrio reviews submitted anonymously by Calabrio employees. Read employee reviews and ratings on Glassdoor to decide if Calabrio is right for you.