Sometimes it could be hard to maintain personal space and boundaries from certain clients, which felt extra-challenging on hectic days. Better data collection and management resources could and should be developed (though I understand that's already in process), because I know we definitely did some surveys and feedback initiatives whose results were never analyzed and discussed nor applied. Salary is a bit on the low side, but that's a nonprofit for you and it wasn't enough of a con for me to not take and enjoy the job.