Great company to work for if you want to invest years of your life into something to gradually move up.
Pros
- They games every friday which you can win prizes ... Usually $10 , lunch, or you get to wear jeans to work (Exciting, I know) - A lot of interesting and very nice customers. - Cash your own checks free
Cons
-Phone shops: (Score anything less than a 93% and you will be given an oral warning, then write up) Phone shops are done monthly and whoever answers the phone first is the person who gets stuck with it. If you do not use their keywords the way they want it even if your version sounds better and more appealing you will loose points. Also, if you are in the middle of a transaction with a customer and need to put the caller on hold and it is a phone shop then you will also loose points. - Training: usually lasts 3 months. Some of us get through it in as little as one. There are lots of passwords and codes to remember, but if you aren't good with numbers and codes this probably isn't the job for you anyways. - Management: Managers get assigned tasks which they can distribute between staff... As far as I have seen the managers just take their own tasks and push it off on everyone else. Very micro-managing. With the exception of scheduling and meetings. - Insight card: You are pushed consonantly to sell these prepaid cards which charge the customers $1 for EACH credit transaction, and $2 for EACH pin transaction OR the customer can simply pay $10 a month to waive the credit transaction fee. A lot of people already have them and a lot of people don't want them, But still you ask every customer "Would you like to sign up for an insight card." - Signature / Title Loans: There are no incentives of pushing these anymore. It use to be $10 commission but now instead some months they give out prizes to the person with the most, but you're up against the whole district so if your store isn't so busy pretty much don't set your heart on the prize. The finance charge of these loans are ridiculous and if that's not enough to keep the customer from saying "no" then by the time you do all the work on these the turn down rate is pretty high. However, if you do pay out one of these loans then you will get a "good job" email from your DM. - Marketing: Stores are required to do marketing for their store which means door fliers, b2b marketing, etc it's kind of nice to get to go out and get some fresh air while doing this but can be really frustrating when every business says they are not interested. - Inactive Calls / Commercial Calls: Inactive calls are calls you are to make when customers have not been into the store for a while and can be really annoying having to make 20 calls a day and none of the customers really care because you are interrupting their busy day. Commercial calls... The worst... Tellers and managers alike call local businesses to solicit our free business accounts. We literally call any number we can find in the yellow pages and try and convince them to coming in. A lot of the times they are not interested hang up, tell you to stop harassing... Benefits: Most of the benefits are not really worth it. The Medical is crap and expensive... The dental is ok... Raises & Bonuses: Raises are usually 0.25/year if you pass your annual evaluation. Bonus are not often - After your 5 year mark $1000 - Employee Referal $250 there are a few others but those are only like $25 - Turning down customers: Even if you know it is a fraudulent check if you turn them away without getting it approved you will be terminated. - If you have much of a life outside of work then it may not be a job for you, they expect you to have completely open availability.
