Chess4Life Reviews

3.4

55% would recommend to a friend

(34 total reviews)

Elliott Neff

63% approve of CEO

44% positive business outlook

Chess4Life has an employee rating of 3.4 out of 5 stars, based on 34 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Chess4Life employee rating is in line with the average (within 1 standard deviation) for employers within the Education industry (3.7 stars).

Reviews by job title

34 reviews
2.0
4 May 2024

Management and Coach Divide

Recommend
CEO approval
Business outlook

Pros

Working with great coaches who really cared about making a difference in kids lives. Also a great pleasure working with the students and families as they worked towards their goals.

Cons

The management sees chess coaching as a similar role to babysitting, fast food worker, and/or other jobs that require little skill. They show this in the way they compensate coaches. Chess coaching is a difficult skill that requires excellent communication and organization skill alongside a reasonably deep understanding of chess. Chess4Life also has strict rules against coaches using their skills outside of their own company, which would be fair if they paid them significantly more. Management in general should set a good role model for those work under them. This was definitely not the case at Chess4Life. It seemed like the further up you go, the less work you do. During cases when many coaches were out, management was rarely willing to step in to help. There were also many cases of senior managers not being aware of the programs we were even running. An example of this was when a senior manager was shocked when we had students coming in for camps during mid winter break.

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Chess4Life Response
7mo
Thank you for your years of service and for sharing your perspective. I genuinely appreciate that you highlighted the dedication of our coaches and the impact made on students and families as that has always been at the heart of Chess4Life’s mission to “empower kids to enrich the world.” I hear your concerns about compensation, the professional expectations of coaching, and clarity around management roles. Chess coaching is absolutely not “babysitting”. It requires skill, patience, emotional intelligence, and carries real potential to transform the lives of the students we serve. Since the disruption of Covid, we have made significant improvements and continue to regularly review compensation models and leadership support structures to ensure we can sustainably scale our mission while better supporting our team. Regarding outside coaching while actively on staff, we do ask team members not to work for direct competitors, as we invest extensively in training, mentorship, curriculum, and benefits. However, for some years we have allowed and supported team members giving private lessons on their own, as long as it does not conflict with Chess4Life commitments — and we’ve even helped former team members avoid pitfalls as they launched their own coaching paths (when leaving Chess4Life). Your note about managers stepping in where needed is appreciated. Following the rapid changes brought on by the pandemic and expansion to multiple states, communication and role clarity have been a major area of focus, and I’m encouraged by the progress made by our current leadership team. I invite anyone considering Chess4Life to connect with current team members to hear firsthand about the present culture. Chess4Life exists because of passionate coaches like you, and even hard feedback helps us grow. Thank you again for your contributions to the mission and for taking the time to share your thoughts.
2.0
25 Mar 2024
Recommend
CEO approval
Business outlook

Pros

The freedom to take on projects you are passionate about and the flexible work from home hours are the two best things about the job.

Cons

If you want to be acknowledged, credited, or rewarded for your hard work and the projects you willing take on then I don't recommend this company at all. It was very clear when I left that all the hard work I put into improving this company, implementing helpful administrative tools, building out entire platforms, volunteering to travel for work, never missing a ridiculously long meeting, and taking initiative to complete my training (because after nearly two years I was still fighting that battle) didn't mean squat. There is a lot of contradictory and hypocrisy regarding their "values". This company has continued to allow their best employees to walk away time and time again. If you leave and write a review on Glassdoor, it is pretty difficult to keep yourself anonymous as the company is very small - and rapidly shrinking. I am the fourth employee to depart since the beginning of 2024.

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Chess4Life Response
2y
Thank you for sharing your perspective. We believe that every situation is an opportunity to learn and Improve. Chess4Life strives to recognize team members’ accomplishments and contributions verbally and monetarily through raises. The sense of lack of recognition of your contributions is something that I am sorry you feel. While I would not expect to change your mind (though would be happy to have a direct conversation on your experience if you so desire), I would welcome you to consider several things: Covid shutdowns led to a sudden shift from in-person being 95%+ of our services to online being 100%, followed by reopening in-person programming again. There has been significant change during this time, and with the amazing resilience of the team we have and had, accomplished amazing things in very short timelines; however, change is not easy to navigate, and not everyone is willing to adapt to the changing needs. I’m taking note to consider how we provide recognition and what we can improve in this regard. It is easy, especially in the online space, to end up in ‘bubbles’ that may not be the whole picture. I welcome any current or former employees to talk further so I can better understand their perspective and address concerns.
2.0
24 Mar 2024

Where mediocrity is the key to success

Recommend
CEO approval
Business outlook

Pros

Hours are largely reliable, and the work day doesn't start until early afternoon, so you can stay up late and sleep in. Even though they may not be very competent at their jobs, the staff are genuinely friendly. Virtually no standards for performance. If you're looking for a job where you can be lazy and do mediocre work with no possibility of consequences, this will suit your needs. Healthcare benefits are good. Can be a good first job to help teach you some of the basics about the career of a chess professional. Great mission statement and company values. Not executed upon, but would otherwise provide an excellent foundation for a business.

Cons

First, remember that any reviews prior to 2020, when the pandemic started, refer to a dramatically different business model than C4L currently operates. When schools closed, C4L pivoted its primary product to online classes, restructured, and (rightfully) laid off quite a few employees. So those reviews, largely submitted by in-person workers, may not properly refer to the company as it exists in 2024. Like any company whose management doesn't have any direct experience in their one core product, rank and file workers will experience frustration attempting to communicate basic needs/information and finding opportunities to advance their career. Your leadership team hasn't done your job: they don't know how to recognize talented, hard workers and reward them with career opportunities or improved compensation. Commonsense standards are nonexistent. Employees who chronically underperform (or much worse...) stick around forever, while the company is a revolving door for talented folks who meaningfully improve their work and that of those around them. In the long term, this toxifies company culture to cater to the lowest common denominator. Leaders who aren't familiar with their company's product, employees, or process, inevitably breed dysfunction. The usual process of reporting an issue to a manager and expecting the loop to be closed isn't present at C4L -- your manager doesn't have the experience necessary to resolve problems or create improvements, so most of the time your feedback goes into a black hole. When improvements are implemented, it'll be your responsibility, and the value you provide will be unlikely to improve your compensation or standing in the company. Compensation is significantly *lower* at C4L than the industry standard for a chess coaching job. The company's conservative business model strongly prioritizes cutting labor costs, so raises are given sparingly and employees are discouraged from sharing information about their compensation with other employees. Raises and cost of living adjustments are often conflated -- you're getting one or the other, not both. And unless you're aggressive about requesting raises, C4L will be happy not to bring it up for months or sometimes years. Given the emphasis on cutting labor costs, many underqualified or plain unqualified candidates are hired and kept onboard as warm bodies to fill classrooms. When their managers aren't competent in the areas in which these employees need to be trained, or (more commonly) have no incentive to provide training, the employees don't improve and deliver low quality education. The company has experienced a recent, major exodus of its senior coaching/administrative staff, which is always a major red flag when considering employment at any organization. While the reasons for these employees voluntarily leaving are manifold, it's a crystal clear sign that C4L doesn't do enough across the board to attract, inspire, and reward those who have a passion for chess education.

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Chess4Life Response
2y
I welcome any current or former employees to talk further so I can better understand their perspective and address concerns. I appreciate your feedback and suggestions so that I and Chess4Life can Always Improve. I would point out a few things: Compensation is something that is reviewed for all team members at a minimum annually, and we do our best to communicate clearly with those team members. We certainly strive to bring in team members who are a great fit at Chess4Life. While we very much miss the amazing talents of the team members who have shared their gifts with us over the years, we celebrate team members who come to us, grow with us, and find a future that is in line with their life goals!
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Glassdoor has 38 Chess4Life reviews submitted anonymously by Chess4Life employees. Read employee reviews and ratings on Glassdoor to decide if Chess4Life is right for you.