- High level management is completely out of touch, or if they know they don't care about the regression of efficiency in processes that could improve customer, and employee experience. Favoring regressing to archaic processes over technologies that would improve and make more efficient the experiences of the customer and low level employee carrying the weight and that are doing the unnecessary grunt work.
- When ideas or suggestions are made, even in a respectful way, that person is often ignored, or fired shortly after they argue their point. Management does not like being challenged or shown there could be more efficient, and better quality ways of doing things if it wasn't their idea. They really love "YES" people, and that is about the only way to succeed in this company. If you aren't that type of person, you will have a short tenure at Colohouse.
- The Board of Directors are being painted a pretty picture, but that pretty picture is made because of the very loyal, and dedicated employees that are unnecessarily struggling, spending countless hours gathering data from numerous archaic sources behind the scenes to create that picture. I urge the board to take some time to talk to the low level employees and hear the concerns, maybe they would care more and uncover the inefficiencies that are hurting the company, the customers, and low level employees more than they are helping.
- The company from an employee perspective seems like its going backwards in time the way it handles internal processes. Ditching effective solutions for inefficient, heavy workload, very time consuming processes that take away from spending more time improving the customer experience, and focusing on the customer.
- Turnover is high at this company, from management all the way down to the grunt workers.