Connective3 Reviews

Hi, thanks for taking the time to leave feedback. Without more information, it is difficult to comment on specific circumstances. Regarding the disconnect between heads of and the wider team, 87.2% said communication from heads of was good to excellent in our last employee survey. There are always things we can do to improve this and one of the things we have implemented is an Operational monthly meeting. The meeting passes more information down from the leadership team to Heads of and senior managers so that in turn they can communicate company-wide information better with their teams. We have also created a ‘love it’ and ‘frustrations’ part of the meeting where heads of bring in feedback from their teams so we can ensure their voices are being heard and any changes that need to be made are actioned. If you have any further ideas or suggestions of how communication can be improved, we encourage you to get in touch with Rachel Perry confidentially. Regarding misogynistic comments, anything of this nature that is raised will always be addressed. We often cannot share the resolution due to respect for everyone’s confidentiality but please rest assured they are actioned and dealt with. We acknowledge that response times on teams and email can be improved across the agency. Many of our team are often out at client meetings, events or new business pitches and replies can take longer but we have reiterated the importance of replying as promptly as possible in our last agency all in. We are concerned to hear that you were unhappy with the mental health support you received from our HR team. We have received positive feedback across the business for the wellbeing support we offer including 97.2% of people saying they feel the company supports their mental health. Without knowing more about your specific situation, it is hard for us to comment further. If there are areas we can improve, it would be really beneficial for us to have a confidential chat. Please reach out to Rachel Perry if you feel comfortable doing so – as with all discussions, your identity will be fully protected.

Hi thanks for your feedback. We reached out to you for further information and clarity and want to thank you for the information you gave us. All your feedback is being looked at internally to understand what happened and where we can improve. Whilst this process is ongoing, there are clear areas where your exit process fell short of what we would usually expect, and we accept responsibility and apologise. Since the start of the year, we have implemented a new exit interview process and unfortunately, we didn’t realise there was a gap in this for when employees are put on gardening leave. We don’t often have employees on gardening leave, however with your role being a sales role this is standard practice. As a result, your exit interview was missed, communication was lacking, and handover processes fell short. We take full responsibility for this and have already implemented a change in this process to ensure this doesn’t happen again. We have sent you a gesture of goodwill as an apology and we are glad to hear you are happy in your new role. If we can be of any further help, please reach out to us.