ConnexAI Reviews

Horrendous management, the majority have titles in name only and are completely out of their depths for the positions they hold. They enjoy bullying, belittling and gaslighting members of staff. Extreme turnover rate says it all. The toxic environment and a lack of internal policies being enforced makes it impossible to raise issues and if you were to “blow the whistle” on concerning behaviours it would be at your detriment. The hr practices (or lack there of) in this company are seriously concerning. The office culture is more like a high school playground with a big blame culture, degrading comments made daily about other employees from people in management or positions of power and staff visibly upset on a regular basis . I witnessed multiple employees personal concerns and issues turned into jokes and shared around the office by members hr and management, people that they should’ve been able to trust with such personal concerns. There is no human element to this company. Avoid at all costs.

I had a review up but it was reported because I referred to some individuals by their title that was not on the executive team. So this review is a fraction of my original. I joined the company under false information; quota attainment, ARR, employee retention, tools that weren't actually available. Red flags were going off pretty quick. I got my laptop 3 weeks after my start date. Some of my team didn't get theirs for 6 weeks. This is not only significant because it's terrible for esat but everything here requires a VPN and without it, your hands are tied. Additionally, we went about 4 months without a functioning dialer (Their own software). How does a BDR team do their job without it? No one is allowed reasonable access in salesforce. As a Head of BD I was unable to build reports or dashboards to track team performance. They don't want anyone to know who their customers are or who they're engaged with. It was very unusual and I was unable to leverage data to make data backed decisions. Speaking of data, they don't believe in it. Maybe that's why they don't allow anyone to use it??? If you are able to gather and present data, they will get defensive if it goes against what they believe or think is best. There is an alarming bias against all regions outside the UK. Throwing a massive Christmas party in the UK and a week off while the US team got Connex One trivia via zoom call. The churn percentage is very alarming. In the US in particular they've built and wiped out business development teams 3x. This is probably a result of 50 BDRs/BDEs going unemployed. In 2023 and the first half of 2024 they churned their entire leadership team. This included Direct sales leaders, Channel, and Business Development. I have never seen or experienced something like that before. They also fired AEs every quarter for "performance". These were people with years of experience in the industry. The CEO is clueless when it comes to running a company. He refuses to communicate with or show his face to anyone outside of the ELT. I've worked for billion dollar companies that still meet with new hires on day one and this guy wont even speak on an all hands call or turn on his camera. Even if you're in a difficult position, steer clear of Connex One.