Contractbook Reviews

Hello 👋 Thank you for your comprehensive review. It's evident that you have invested time and thought into your feedback, and we deeply value that. It’s always great to hear that you enjoy working with your colleagues and like the flexible environment that we have created. That said, your concerns, especially regarding our HR function, benefits, and strategic direction, are worrying to hear. We understand that a successful business is built on more than just a great product—it requires a committed and satisfied team behind it, and it seems that we’ve fallen short in your eyes. To address some of the main points that you’ve raised in your review: 1. People & Culture: Our intention is to foster an environment where employees feel supported and heard. We recognise the importance of having a dedicated team to address employee concerns. Since your review has been posted, we now have employee representatives who aren’t part of the People Team should people not want to raise issues directly with their manager or someone from the People Team. We’ve also created anonymous pulse surveys that are sent on a regular cadence should others feel more comfortable sharing their thoughts in a truly anonymous manner. I’m sorry that you feel like there was no one to turn to, we need to do better at communicating that these avenues are available. 2. Benefits: We hear you. While we've tried to create a vibrant work atmosphere, we acknowledge that tangible benefits, such as insurance and pensions, are important. We’ll be reviewing our benefits package for 2024/25. 3. Career Development & Strategy: Consistency in strategy and clear career development pathways are foundational to our continued success. Since your review, we’ve now rolled out transparent roles and responsibilities that everyone can take a look at on our company Notion page. By making this entirely transparent we hope that this will foster more productive 1:1s with your direct manager and serve as a way to better illustrate what is required for people to continue developing at Contractbook. 4. Sales Management: The point you raise about the necessity of experienced leadership is valid and we agree. Since the posting of this review, we have entirely new sales leadership in place along with creating a holistic revenue department to help foster “bigger-picture thinking” and closer collaboration amongst our CS and Sales teams. We would greatly appreciate the opportunity to discuss these issues in more depth with you. We believe in transparent, open dialogue, and your insights would be invaluable. Please consider reaching out to our employee representatives or emailing the People Team at people@contractbook.com. Once again, thank you for helping us identify areas that need improvement. We remain dedicated to making Contractbook an even better workplace for all our employees and are genuinely grateful for your insights. Best regards, People Team

Hello 👋 Thank you for taking the time to provide us with feedback regarding your time at Contractbook. Receiving feedback from both past and present employees is invaluable as it is through this that we can continue growing and improving as a company. It’s great to hear that you found the team at Contractbook to be friendly and helpful. We know that the people we bring on board are one of our most significant assets, so we’re pleased that you felt supported by your peers and colleagues. That’s why it’s disheartening to hear that you felt that our management is chaotic and lacking in strategic direction. Because your review says that you worked in sales, I’m assuming that your comments are directed predominantly at our previous sales leadership. I know that it no longer impacts you, however, I want to let you know that we’ve just recently finished revamping our whole sales leadership and creating one unified revenue department. Our reasoning behind this is to help foster closer collaboration and centralise our strategic vision and decision-making when it comes to all revenue teams. We hope that your time at Contractbook was a net positive and wish you every success in your future endeavours. Best regards, People Team