Cookies by Design Reviews

Updated 1 Oct 2020

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2.8
34%
Recommend to a Friend
0%
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Cookies by Design CEO Jack Long (no image)
Jack Long
4 Ratings
  1. "Fun job but did not like management"

    2.0
    Former Employee - Cookie Decorator in Naperville, IL

    I worked at Cookies by Design part-time

    Pros

    -Decorating cookies was really fun to do -Learned a lot about decorating and piping skills through out the year - Working with a group that was willing to help one another

    Cons

    - Personally did not feel appreciated by the owner -Stressful and overwhelming during holiday season

  2. "Decorator"

    3.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Cookie Decorator 

    I worked at Cookies by Design full-time

    Pros

    Cookies were pretty tasty (Toffee Crunch)

    Cons

    Stressful when you have heavy work loads for one day

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  3. "Fun but stressful job."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Cookie Decorator in West Bloomfield, MI
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at Cookies by Design part-time for less than a year

    Pros

    The job itself is fun. The hours can be somewhat flexible.

    Cons

    No room for advancement as well as no raises. Conflict between owners and employees.

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  4. "Customer Service"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends

    I worked at Cookies by Design part-time

    Pros

    Flexible Hours, great people to work with, not too stressful for a high school student

    Cons

    I do not really have any

  5. Helpful (1)

    "Horrible place to work. Dirty work place, wouldn’t eat there."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Baker in Marietta, GA
    Negative Outlook
    No Opinion of CEO

    I worked at Cookies by Design full-time for less than a year

    Pros

    Free cookies but I wouldn’t eat them

    Cons

    - poor management, was hired full time and asked for a schedule multiple times and it took a days and another time asking to receive anything information about my new schedule. Didn’t listen to my availability and got mad when I told them I couldn’t work the shifts due to overlap of a second job. Management team member didn’t show up to meet with me to discuss possible improvements to their bakery. Dirty work place and the manager there doesn’t have any sense of experience of running a bakery.

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  6. Helpful (1)

    "Worst Job Ever"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Cookie Decorator in Naperville, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cookies by Design full-time for less than a year

    Pros

    You get to take home free cookies, health benefits.

    Cons

    The first thing is when you're hired on as "full time" you are rushed to be done working your 8 hour shift in 6 hours so you aren't really getting full time. I was also told I would get over time when hired, but previous employees were brought in to work the busy holiday's and your'e still sent home early. I was also told I would be getting PTO as a full time member, but you only get them when you're with the company for a year. Speaking of holiday's, anytime there is one you cannot request any day off that entire week of the holiday. They should've added janitor to the job description because the second shift cleans EVERYTHING. You're never right in any situation you're always wrong. You're basically thrown into the job with no training and expected to know how to do everything. Overall this job may be worth it as a part time but the amount of work you have to do isn't worth the full time.

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  7. Helpful (1)

    "NEW OWNERSHIP...BEWARE"

    1.0
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Delivery Driver in Marietta, GA
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Cookies by Design part-time for more than a year

    Pros

    The free cookies are pretty good, but the quality varies due to constant turnover.

    Cons

    There is a lot of turnover since the ownership change due to unprofessional work atmosphere and dishonesty about work assignments, which impact compensation. All employees from prior ownership have left voluntarily. False accusations were made with no evidence presented. Defamation of character. No accountability by upper mgmt.

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  8. "Quality of work environment depends on your franchise owner"

    3.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Baker/Decorator 

    I worked at Cookies by Design full-time for more than a year

    Pros

    Loved the work and the cookie recipes were pretty darn good. Be prepared to gain some weight. A ton of freedom to be creative outside the specific bouquet orders.

    Cons

    Valentine's day was too much to handle. Sometimes same day orders were impractical. So many customer complaints stemming from prices being too high thus quality expectations being through the roof. I mean, they're COOKIES. Edible things can only be so perfect looking. New corporate ideas were pretty lame. No freedom to create own recipes (although we did anyway) Franchise owner was TERRIBLE although I realize there's not much corporate can do about that. POS system needs a serious update. At our shop, POS stood for something entirely different.

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  9. "Terrible Company"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cookies by Design part-time

    Pros

    Early schedule to fit some peoples lives

    Cons

    Terrible management, problems were never addressed, not always a clean place to work, overworked employees without breaks once I had at 14 hour shift with a five minute break to get some water.

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  10. "Fun"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Anonymous Employee 
    No Opinion of CEO

    I worked at Cookies by Design part-time

    Pros

    Multiple chances to be creative, local owner was wonderful.

    Cons

    Holidays (especially Valentine's Day) are hectic, and it is not uncommon to work 14+ hours a day those days.

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