Great coworkers and learning opportunities, but underpaid and overworked.
Pros
Amazing coworkers who genuinely care about learning and providing a great experience. Great breadth of experience to gain on many different types of tools. They allow people starting out to get their foot in the door. Good benefits and at least 4 weeks of vacation a year. They’re genuinely a really good place to learn at.
Cons
Everyone is overworked because we don’t have enough people to help. This results in a stuffed queue that will never go down. They will give clients who pay more special privileges which make it harder to appropriately handle all cases. There aren’t enough people because they laid off a large amount of employees last December. They then made an extremely large AI purchase under a month afterwards. This shows where they place the value of employees compared to everything else. Above all else, they pay below market rate for their roles. This is fine when they’re just starting, but they don’t adjust pay with years of experience and it results in them cycling out many employees who know what they’re doing.