The cons outweighs the pros. They work the employees like machines. Lack of organization and communication. Only 30 minutes lunchbreaks as well. It's possible that upper management care about employees, but in all honesty the way I see it, is that they are only concerned with metrics. We are understaffed tremendously and very easy to get burned out. Also, just giving a heads up, this company has a high turnover rate. When DP Solutions onboard new clients, they drop the ball in gather information needed to support new clients so we lack tremendously especially when it comes to documentation for new clients. Although employees will sometimes get recognition, if employee does something wrong, they will be quick to point out your mistakes in a heart beat. Feel like upper management don't take accountability and will look very hard at your timesheets and will be very quick to point out if your utilization rate is low. Deployment team are understaffed Network infrastructure team are understaffed. Although I will admit, it is good exposure for service desk a way to learn, Service Desk are pressured to do challenging tickets if no one responds in the team's chat and some of these tickets shoukd be getting escalated right away. Because the Service Desk is so overwhelmed, p3 tickets have to constantly get reassigned to other techs constantly because we are overwhelmed with p1 and p2 tickets. Although slight improvement with answering phones, at times a user calling in for a ticket can be on hold for 10 min or more Yes MSP are busy, but alot of the issues here is because the source of the problem is onboardin too many clients and the employee ratio of the company does not keep up with the rate that DP Solutions onboard new clients. This leads to lack of communication and preparation It's just that on the outside looking in, it does not seem that way.
