Daythree unbelievable management conduct
Pros
1. Good exposure to real customer handling. 2. Fast-paced environment that builds communication skills.
Cons
My experience at Daythree Business Services was challenging and, at times, frustrating. There appears to be a consistently high turnover rate, particularly for Call Center Executives. New employees are placed on a 6-month probation with a basic salary of RM2,000. Training lasts approximately 2–3 weeks before handling live customer cases, which may not feel sufficient for everyone. Shift schedules can end as late as 11pm and sometimes the need yo work on Saturday or Sunday without additional shift allowance. As probation approaches completion, performance standards seem to become significantly stricter. In my experience, some concerns were only raised late in the probation period, which created uncertainty about confirmation. After confirmation, salary progression is limited, and incentives (around RM250) are tied to demanding KPIs. There are also after-hours coaching or “nurture” sessions without extra compensation. Overall, the environment is highly KPI-driven and may not provide the level of stability or structured career growth some employees expect. Candidates who value clear communication, gradual development, and work-life balance should carefully consider these factors before joining.
