Deck Commerce Reviews

3.8

68% would recommend to a friend

(21 total reviews)

Christopher Deck

73% approve of CEO

63% positive business outlook

Deck Commerce has an employee rating of 3.8 out of 5 stars, based on 21 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Deck Commerce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

21 reviews
1.0
24 Aug 2022

Simply Put - A Bad Place to Work

Recommend
CEO approval
Business outlook

Pros

Pay is good. Some people seem to care. Benefits are ok.

Cons

Hard to pinpoint how bad things are with dysfunction across every level. Ineptitude just thrives at an already sinking company. In the absence of technology, processes and any form of standards, they solely rely on heroics. Unless you are a banner level client, you'll get little attention or support. A lack of upward mobility (unless you are skilled at pandering to c-suite), preferential treatment and unheralded promotions at the whims of management. Unfathomable amounts of broken promises and platform flaws with the only explanation, if you can call it that, from management is a cop out like "things are tough" or some other tired cliché. Management is either so invested in creating and selling a façade that things aren't bad, broken, failing (we're a happy family they say!) that they actually believe it or more alarming don't see the reality. Tech is broken or unstable, competitors are seizing up market share and new logos, turnover across departments is crippling and morale just sinks lower. Yet upper management will force a smile and say "things are fine" with better fortunes just around the corner. How long you believe the latter part is what you'll wrestle with before seeing the only logical choice which is to exit a company decaying from the inside.

1.0
17 Aug 2022

You Don’t Want to Work Here

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some really great people work there

Cons

Ego is driving the titanic into the iceberg and doesn’t accept feedback or data to correct course. Customers and one off deals drive priorities and roadmap while competitors blow them out of the water in features and market share.

2.0
2 Aug 2022
Recommend
CEO approval
Business outlook

Pros

Competitive benefits; minimal bureaucracy or "office politics;" with exception of select low-EQ c-suite leaders, most employees are genuinely kind; bar is so low that even by doing the minimum you'll look like a rock star

Cons

New c-suite leadership hired on following a Series A funding round in late 2021 has only brought destruction and turnover to the organization without a single trace of growth in three quarters beyond mere team headcount addition; salespeople last less than 3-6 months; project managers last less than 4-8 weeks; execution and competence is carried on the shoulders of 1-2 legacy leaders; competition has not only caught up but exceeded parody in core markets presenting a bleak 6-12 month outlook for new sales/risk of customer churn and forcing the company to explore down-market plays that are not a true product ROI fit; c-suite lacks experience and vision

avatar
Deck Commerce Response
3y
Thank you for the feedback. As a former employee, you know I value our people above all else, and feedback like this helps drive change at the company. Since you worked at Deck Commerce, I know you share our core values of integrity, respect, teamwork, and attitude, and you reference our strong culture in your review. Therefore, I imagine your decision to write a review like this was difficult and reflective of an unsatisfactory experience leaving the company. I am sorry we let you down. You do have some basic details wrong. It is not accurate that “the organization is without a single trace of growth in three quarters.” We have won and launched multiple new customers this year, with many more set to launch in the upcoming quarters. We have a fantastic team that extends far beyond a handful of legacy leaders, and we remain the clear market leader for OMS. It is true that we had big expectations coming out of our Series A capital raise, and we are in the exciting early stages of blazing new trails. As challenges are encountered it shouldn’t be misconstrued as “a turn for the worst,” but rather a healthy opportunity to learn and adjust. I understand this approach makes some people uncomfortable, but I unapologetically maintain big expectations and embrace a continuous improvement philosophy. Lastly, your review makes it clear that you are a thoughtful and articulate person; in fact, the kind of person I am sorry to see leave the company. Even though we’ve parted ways professionally, I still value you as a person and would welcome the opportunity to speak further offline. Chris Deck
Viewing 1 - 3 of 21 Reviews

Glassdoor has 21 Deck Commerce reviews submitted anonymously by Deck Commerce employees. Read employee reviews and ratings on Glassdoor to decide if Deck Commerce is right for you.