Defender Security Services Reviews

I was the top performer at my branch and one of the top within the region for two years. None of that meant anything to Defender. Being a "data driven" company, they did not consider the quality of the customer they send you in your ratings. Nor did they consider how good you needed to be just to save 20% of the installs they sent you. You are penalized for conditions beyond your control, like cancelled appointments and the fact that the customer is broke. If you are sent to the poor part of town, well, too bad, your rating goes down. If your rating goes down, you get less qualified jobs, and the death spiral begins. My pay dropped 65% in one year, primarily due to cancellations and poor areas of town. Work schedules are brutal, and you must work weekends. You don't know if you even have an install until you wake up, so planning ahead is difficult. As a result of these policies, turnover is very high. At company meeting in 2016, less than 10% of field personnel had been with the company for 5 years or longer, and most of them were managers.

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