Reviews by job title

101 reviews
4.0
21 Jan 2026
Recommend
CEO approval
Business outlook

Pros

- good manager - supportive environment - decent pay

Cons

- less fun and interactive culture

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Definity Response
3mo
Thank you for taking the time to share your feedback. We’re glad to hear that your experience has been a positive one, and we truly appreciate your perspective as a current member of the team. Your insights help reinforce what we’re doing well and guide where we can continue to grow. Thank you for everything you contribute to Definity—we’re grateful to have you with us.
5.0
25 Jun 2025

Definity

Recommend
CEO approval
Business outlook

Pros

Work Life Balance Hybrid Pay and Benefits Growth Opportunity

Cons

Management turn over frequently can be stressful

5.0
17 Nov 2025

Great Place to Work

Recommend
CEO approval
Business outlook

Pros

Great pay, environment, and management

Cons

Very busy and stressful, KPIs don't help - everything you do is being tracked.

4.0
30 Sept 2025

They ask a lot but give a lot

Recommend
CEO approval
Business outlook

Pros

Opportunity to grow Great EG programs Some departments have a good atmosphere Good benefits, pay, and vacation structure The ELT are very approachable at town halls and when you see them around the offices.

Cons

They pile on more and more to everyone's plate and expect good results. Not great at communicating changes or change management

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Definity Response
6mo
Thank you for sharing such a comprehensive perspective and for recognizing the opportunities for growth, strong benefits, and programs that support employee engagement. We’re proud that our leadership team remains approachable and visible, and that these efforts are making a positive impact. We also appreciate your observations around workload and communication. As our business evolves, we know that change management and resource allocation are critical to maintaining balance and clarity. We continue to invest in tools, processes, and staffing strategies to ensure teams have the support they need to deliver results without compromising well-being. Your feedback reinforces the importance of transparent communication and proactive planning, and it helps guide our priorities as we move forward. Thank you for your leadership and for contributing to Definity’s success over the years. If you’d like to discuss your experience further, we encourage you to reach out to our HR team at HRSharedServices@definity.com. All conversations are confidential, and we welcome constructive input from our employees.
4.0
20 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Pay accordingly to market level, supportive colleagues, hybrid

Cons

Health benefit is not very all rounded

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Definity Response
1mo
Thank you for taking the time to share your feedback. We’re glad to hear you’ve had a positive experience with our colleagues, hybrid work model, and competitive compensation. We also appreciate your candid comments about our health benefits. Feedback like this is important to us, and we regularly review our benefits offerings to ensure they meet the evolving needs of our employees. Your input has been noted and will be considered as part of those ongoing discussions. Thank you again for sharing your perspective and for being part of Team Definity.
4.0
11 Jul 2025
Recommend
CEO approval
Business outlook

Pros

No probation period Matching company shares Pay is average Opportunity for personal development Funded education Scholarship opportunity

Cons

Poor medical benefits Salary disparity by location No flexibility in working hours

3.0
14 Jun 2025

High Stress

Recommend
CEO approval
Business outlook

Pros

Experience another level of customer service

Cons

Wok load, low pay, high stress and bad training

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Definity Response
10mo
Thank you for sharing your feedback. We’re glad to hear that your time with us provided valuable exposure to customer service at a high level. A Claims Adjuster role can be a rewarding career, as you are the first point of contact to help our insured’s when they need it most. Providing a high level of customer service can make a big impact for the insured. We recognize that this position demands a high level of customer service and attention to detail, and we’re continuously refining our training programs to better support employees in meeting those expectations. While the role can be fast paced, we are committed to providing the tools and guidance necessary for success. We appreciate your contributions during your time with Definity and wish you continued success in your career journey.
1.0
16 Jun 2025
Recommend
CEO approval
Business outlook

Pros

- Great pay compared to industry - Great opportunities for advancement - Pro-active culture

Cons

- This company is steadily headed into early 2000s office culture and will likely advance to pulling employees back into the office 5x/week. Massive con for me in terms of culture/values, DEI, work/life balance and my overall opinion of my senior management. I look forward to looking at a new position with an actual progressive company. Went from a 5 star to a 1 to 2 star rating with their adamant requests to be in office more for no reason at all.

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Definity Response
10mo
Thank you for sharing your thoughts. We’re pleased to hear that you’ve found value in our compensation structure, advancement opportunities, and proactive culture. We recognize that perspectives on workplace models vary, and we continue to evolve our approach based on business needs, employee feedback, and industry trends. Our hybrid work model is designed to balance flexibility with collaboration, and we regularly assess its effectiveness across teams and locations. We also remain committed to fostering an inclusive and forward-thinking culture. We appreciate the dialogue and the opportunity to reflect on how we communicate and implement change. If you’d like to discuss your experience further, we encourage you to reach out to our HR team at HRSharedServices@definity.com. All conversations are confidential, and we welcome constructive input from our employees.
3.0
3 Nov 2025

Decent, nothing really remarkable

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

People are good, management is competent, great financials

Cons

Pay is okay, not many growth opportunities

2.0
15 May 2026
Recommend
CEO approval
Business outlook

Pros

Generally good flexibility for scheduling, unlimited sick days (but you are punished if you actually take them) Excellent teammates that turn into life long friends. Pets in the office Volunteer days if you want to use them. Some WFH days.

Cons

TOXIC Culture in claims, parent company touts amazing culture but when it comes down to actually delivering it is pathetic. Leaderships asks people to bring up issues but does nothing to address these issues and then punishes you for not being happy with the working environment. If you don’t agree with management do NOT voice that. “Ask Me Anything” meetings are absolutely not that! “Open door policy” also does not mean that, never ever speak to upper management about any negative issues, at best you will be ignored and not responded to, at worst you will be written up and accused of being unprofessional. So much pressure to answer in a positive light on the engagement surveys, low team engagement means low bonus and negligible pay increase. Salary used to be competitive but is now stagnant and falling far behind positions at other companies. Leaders say they want equity in the department but then put everyone’s goals exactly the same. WHY is close to a third of the department on stress/medical leave?? There is pressure from management to not take leave when needed as a result. Leaders will not go to bat for their employees, just shrug their shoulders and say “thats how it is”. No opportunity for advancement but you are still expected to have these big stretch career goals, even if you ARE happy with the position you are in. Remote employees are completely left out of department meetings with upper management, and any sort of celebration, or special event. Forced time in office despite clear increased productivity with WFH.

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Definity Response
2w
Thank you for taking the time to share your detailed feedback and for your many years of service with Definity—we truly appreciate it. We’re glad to hear that you’ve had positive experiences with flexibility, your teammates, and some of the programs we offer. At the same time, we’re very sorry to hear about your experience regarding culture, leadership, and workplace environment. What you’ve described is not the experience we strive to create for our employees, and your feedback is important in helping us better understand where we need to improve. We take these concerns seriously, particularly around psychological safety, leadership accountability, and employee well-being. If you’d like to discuss your experience further, we encourage you to reach out to our HR team at HRSharedServices@definity.com. All conversations are confidential, and we welcome constructive input from our employees.
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