Question 1

Is Dialog Direct a good company to work for as a Customer Service Agent?

Accepted Answer

Customer Service Agent professionals working at Dialog Direct have rated their employer with 2.4 out of 5 stars in 15 Glassdoor reviews. This is a lower than average score with the overall rating of Dialog Direct employees being 2.9 out of 5 stars. Search open Customer Service Agent jobs at Dialog Direct now and start preparing for your job interview by browsing frequently asked Customer Service Agent interview questions at Dialog Direct.

Question 2

Does Dialog Direct pay Customer Service Agent employees well?

Accepted Answer

Customer Service Agent professionals rate their compensation and benefits at Dialog Direct with 2.8 out of 5 stars based on 15 anonymously submitted employee reviews. This is 11.3% better than the company average rating for salary and benefits. Find out more about Customer Service Agent salaries and benefits at Dialog Direct.

Question 3

What are the top reviewed jobs at Dialog Direct?

Accepted Answer

Customer Service Representative (124), Customer Service Representative (CSR) (18), Customer Service Agent (15), Agent (11), Team Leader (9), Customer Service Advocate (8), Customer Service (7), Insurance Agent (7), Team Lead (7), Call Center Representative (6), Licensed Insurance Agent (6), Manager (6), Operations Manager (6), Customer Service (CSR) (5), Health Insurance Advisor (5)

Question 4

What are the pros of working at Dialog Direct according to real employee reviews?

Accepted Answer

"People are nice and friendly!" ((in 36 reviews)); "Being able to work from home." ((in 20 reviews)); "it was good with training and the people you worked with" ((in 19 reviews)); "Great environment and coworkers." ((in 11 reviews)); "workers! Enjoyable work environment!" ((in 8 reviews))

Question 5

What are the cons of working at Dialog Direct according to real employee reviews?

Accepted Answer

"Pay is low for the amount of work you end up doing in comparison to others working for different programs within Dialog." ((in 62 reviews)); "Poor management abounds." ((in 41 reviews)); "Upper management does a very poor job at being organized and assisting lower level management." ((in 14 reviews)); "our manager was an absolute horror" ((in 10 reviews)); "Not to forget the Medical Insurance is overpriced for hourly employees and it's the benefits are crappy." ((in 10 reviews))

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