Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      365 Retail Markets

      Engaged employer

      365 Retail Markets reviews

      Poor management leading to a stressful work environment - Technical Support Specialist 365 Retail Markets Employee Review

      1.0
      7 Jun 2024
      Technical support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      - Decent pay and benefits - A lot of nice co-workers who are willing to help you

      Cons

      - Very understaffed leading to you being overworked and taking calls 24/7 without a chance to breath. Be prepared for your mental health to decline. - Poor management and micromanaging. If you take slightly longer than normal on tickets before you hop in the call queue again, supervisors will be messaging you asking why it's taking so long. - Poor communication between departments. If you need to ask another department a question, be prepared to be passed from person to person because it seemed like no one knew what they were doing. - Proprietary hardware/software leads to very little transferable skills. If you are looking for an IT career starter, don't come here, this is a dead-end job. - Constant broken promises by management. Don't trust anything they tell you in interviews.

      avatar
      365 Retail Markets Response
      2y
      Thank you for taking the time to provide your feedback. We're sorry to hear that your experience fell short of expectations, particularly regarding staffing and management. Acknowledging these concerns helps us understand where we need to focus our efforts to improve. We appreciate you sharing your insights, and we wish you the best in your future endeavors. - The People Operations Team

      Explore other reviews about 365 Retail Markets

      5.0
      9 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The company is genuinely invested in its people and works hard to create an environment where employees can grow, feel challenged, and enjoy coming to work each day. There has been significant growth recently, creating exciting opportunities for development and career advancement while maintaining a strong focus on employee experience and culture.

      Cons

      With the pace of growth, there may be uncertainty as new processes and structures are introduced. However, the team is proactive about communication and is continuously working to improve processes, provide clarity, and keep everyone informed as the company grows.

      1.0
      6 May 2026
      Manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Some of the legacy employees are really nice

      Cons

      Comp is pretty low so people are leaving. They laid off most remote employees with basically no severance right before Christmas last year to turn around and try and buy their competitor which still hasn't closed. They do annual lay offs so they can hit their numbers instead of running the company more effectively. Leadership is in a silo and doesn't listen to what anyone on the ground floor is telling them

      1
      avatar
      365 Retail Markets Response
      1w
      Thank you for taking the time to share your experience and for your many years with the company. We appreciate your recognition of the positive relationships you've built with colleagues over the years. We understand that organizational changes can be challenging and can leave employees with concerns. While some of the characterizations in your review do not reflect our experience, we recognize that change can affect people in different ways and that perception matters. While business needs and workforce requirements evolve over time, decisions affecting our teams are never made lightly. Feedback like yours is important, and we remain committed to improving communication, listening to employee concerns, and fostering a workplace where team members feel informed, supported, and valued. If you wish to discuss further, please reach out to your manager or directly to HR.
      See reviews by: Helpful|Rating|Date|All
      Related searches: 365 Retail Markets jobs | 365 Retail Markets salaries | 365 Retail Markets benefits | 365 Retail Markets interviews
      365 Retail Markets reviews365 Retail Markets Technical Support Specialist reviews365 Retail Markets review