iCASH? "365 Family"? Yeah right... - Anonymous employee 365 Retail Markets Employee Review

1.0
9 Dec 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The average employees were friendly and personable people. The pay and benefits were decent. The work/life balance was the best part of the job, but that's far more thanks to my manager than the company culture or policies. I was lucky enough to be a part of a small team with the best manager I've had in my career thus far. My manager genuinely cared about me as a human being, not just as an employee. I was trained extensively for my role and had countless resources to assist me thanks to my manager's desire to help everyone on the team succeed. It was refreshing to be a part of a team that collaborated and communicated so well.

Cons

365 and it's CEO pride themselves on the company ideals "iCASH" for Innovation, Collaboration, Accountability, Service, and Harmony (or Happiness...whatever). Innovation is present, with excellent ideas for advancing technology in the field, but leadership isn't showing the true care and time it needs to succeed long term. Collaboration would be much easier if internal politics didn't dominate the different cliques throughout the company. Definitely a hive-mind mentality in some teams to the point you worry you'll keep your job if you don't smile, nod and join the parade. Accountability is something many of the average employees try to work by, but when it comes to the poor decisions made by upper management, it's us - the average employee - that takes accountability for leadership's actions by losing their jobs in a layoff, myself included. Service is the core of the company that rings true; when issues arise, they are handled as best as possible all in the effort to provide good service. Harmony (or happiness) is hardly possible. Without proper collaboration and honesty presented to your employees, you can never truly achieve harmony. And laying off dozens of employees 3 weeks before Christmas is the best way to bring down morale for a company. Best of luck to those that remain fearing for their own jobs now. And just an extra note outside of "iCASH", there is one person within the leadership of the product division that is negatively impacting many teams across the company, promising unrealistic expectations without consulting the team doing the work. There is no regard for quality at all, the only thing that matters is getting to market. Hard to push back when someone pounds on the table.

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365 Retail Markets Response
1y
Thank you for taking the time to shares such detailed feedback. We love hearing that your manager cultivated a fantastic team culture. At 365 Retail Markets, we strive to embody our iCASH values—Innovation, Collaboration, Accountability, Service, and Harmony. We encourage any employee who has concerns regarding company culture to discuss them with their manager or the HR team. When businesses grow and their needs change, restructuring may be required to stay aligned with those evolving needs. We are committed to providing support through these changes and are grateful for the contributions you've made during your time with us. - The HR Team

Explore other reviews about 365 Retail Markets

5.0
9 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The company is genuinely invested in its people and works hard to create an environment where employees can grow, feel challenged, and enjoy coming to work each day. There has been significant growth recently, creating exciting opportunities for development and career advancement while maintaining a strong focus on employee experience and culture.

Cons

With the pace of growth, there may be uncertainty as new processes and structures are introduced. However, the team is proactive about communication and is continuously working to improve processes, provide clarity, and keep everyone informed as the company grows.

1.0
6 May 2026
Recommend
CEO approval
Business outlook

Pros

Some of the legacy employees are really nice

Cons

Comp is pretty low so people are leaving. They laid off most remote employees with basically no severance right before Christmas last year to turn around and try and buy their competitor which still hasn't closed. They do annual lay offs so they can hit their numbers instead of running the company more effectively. Leadership is in a silo and doesn't listen to what anyone on the ground floor is telling them

1
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365 Retail Markets Response
1w
Thank you for taking the time to share your experience and for your many years with the company. We appreciate your recognition of the positive relationships you've built with colleagues over the years. We understand that organizational changes can be challenging and can leave employees with concerns. While some of the characterizations in your review do not reflect our experience, we recognize that change can affect people in different ways and that perception matters. While business needs and workforce requirements evolve over time, decisions affecting our teams are never made lightly. Feedback like yours is important, and we remain committed to improving communication, listening to employee concerns, and fostering a workplace where team members feel informed, supported, and valued. If you wish to discuss further, please reach out to your manager or directly to HR.
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