Not very well managed - Customer Service Representative 401 Auto Financing Employee Review

This company pays well for the industry

They treat you like you are worthless and talk down to you. The management has no idea what they are doing and they dont care about turnover or the happyness of their staff

Decent commission structure and help from people who share commission

You need to be cautious when working, as leads are transferred to the General Manager’s wife without your knowledge, and it’s difficult to argue because they often provide weak justifications. According to the offer letter, the General Manager’s decision is final on commission discrepancies, and he ensures his wife gets a share. If you question it, they’ll make you look bad in front of others. You might not be directly asked to give away a deal, but you’ll be kept in a position where you’re pressured to share your commission with her. If you refuse, the General Manager could create professional trouble for you in a way that’s hard to contest, making it difficult to work there every day. Everyone knows this, but no one dares to question it, as they make sure they control both personal and professional interests.