Great work-life balance but poor retention practices - English Gaming Support Agent 5CA Employee Review

3.0
29 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work and life balance, work from anywhere in your country, easy laid back job, great co-workers, easy dispute and responsive HR and Payroll

Cons

Will surprise you and your friends with retention. They won't even try to find a fit on other projects, just bye bye

avatar
5CA Response
10h
Thank you for taking the time to share your feedback. We're pleased to hear that you value the work-life balance, flexibility of working remotely, supportive colleagues, and responsive support from our HR and Payroll teams. Creating a positive employee experience is something we care deeply about. We also appreciate your perspective regarding project continuity and retention. As a client-driven organization, workforce requirements can sometimes change based on the needs of our clients. That said, at 5CA we truly value our people and firmly believe that it is our employees who make us great. We are committed to supporting our teams and providing a respectful and professional experience throughout their journey with us. Thank you again for sharing your experience.

Explore other reviews about 5CA

5.0
10 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Fully remote work which gives a lot of flexibility. Friendly and helpful colleagues and team leads. Good opportunity to gain experience in player support and work with international teams. Training and documentation are helpful for learning the projects.

Cons

Work can sometimes be repetitive and depends heavily on the client project. Some processes can change frequently which requires adapting quickly.

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5CA Response
3mo
Thank you for taking the time to share your feedback! We’re glad to hear that you value the flexibility of remote work, the support from your colleagues and team leads, and the opportunity to gain experience while working with international teams. It’s great to know that the training and documentation have been helpful in getting up to speed!. We also appreciate your perspective on the nature of the work and evolving processes. As a project-based environment, adaptability is often part of the role, and we aim to support our teams through clear communication and guidance as changes occur. Thank you as well for your kind advice. Maintaining a supportive culture and strong communication is something we care deeply about, and it’s great to see this recognized. We truly appreciate your feedback and your contribution to 5CA. Thank you for being an integral part of the team.
1.0
7 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Nothing company thinks you are a slave, they are the worst

Cons

Everything they do is wrong

2
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