Upper management is so far removed from everyday work that all call center workers are simply profit machines to them. Management is not transparent about anything - and this has only gotten worse with new management changes in the membership call center, Pay is not competitive once you learn enough to be past entry level and there is no salary transparency - new associates come in making more than people who have been there 5+ years. There is no cost of living raise - just a very meager raise every year based on performance. Management is scattered and you will get a different answer for a question depending on who you ask. Call center is busy and managers do not fully support staff taking calls during busy times. Thank yous were empty and the company uses a "we're all family here" mentality to get away with working you to the bone and consistently asking for overtime and extra and sometimes illegal work. As someone else said - they expect you to work with them, but when its time for them to work with you, they will lie and say they will and then let you flounder. No holidays off and management is very brutal when it comes to taking any sort of PTO - There is no separation between vacation and sick time so if you are disabled or get sick easily don't expect to ever have vacation time, even on holidays. I had to cancel doctors appointments even after putting in months ahead of time for time off. I do not recommend this job for anyone looking for career advancement. This is a job full of empty promises in a high stress environment that is driven entirely by profit and does not care about its employees nor its members. The retention is terrible for a reason - and this is coming from a former top performer.
