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      AAA Northeast

      Engaged employer

      AAA Northeast reviews

      Not the greatest place to work... - Member Service Counselor AAA Northeast Employee Review

      1.0
      18 Jul 2022
      Member service counselor
      Recommend
      CEO approval
      Business outlook

      Pros

      I appreciated that during Covid in 2020 they kept everyone employed by letting us all work from home. They even provided the equipment so basically you just needed high speed internet access to be able to work Overtime was usually available especially on the weekends and during inclement weather.

      Cons

      This is a high volume call center. Alot of the customers are extremely rude and verbally abusive. I feel like management lets the customers get away with how they speak to us. I have been cussed out and even threatened with bodily harm. also another annoying issue is micromanagement from work force. I should not have to be questioned about my bathroom breaks, just saying, or if I am 5 minutes late coming back from lunch. when you work from home things happen.

      avatar
      AAA Northeast Response
      3y
      We’ll be sure to pass your feedback along for further consideration. In the meantime, if you’d like to share more with us please email humanresources@aaanortheast.com. Employee welfare is of critical importance to us. Thank you again!

      Explore other reviews about AAA Northeast

      5.0
      1 Jul 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Amazing company to work for, values members and staff! Communication is easy. Teamwork, someone is always available to help. Extensive training to ensure you have time to learn/understand the job.

      Cons

      No cons to report about this company.

      5.0
      30 Jun 2026
      Member service counselor
      Recommend
      CEO approval
      Business outlook

      Pros

      • I loved how informative the meeting was • loved the questions at the end as well and I enjoyed how everyone cares about the employees

      Cons

      None at the moment, town hall meeting was great

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